Microsoft Teams Mac OS client is not recognizing external cameras after updating to version 1.3.00.18164.

Anonymous
2020-07-24T04:03:58+00:00

Microsoft Teams Mac OS client stop recognizing external cameras (EOS Webcam utility, EpocCam, NDI client) after updating to version 1.3.00.18164; only MacBook Pro built-in camera is listed as available device.

※Update executed today (07/23) some hours ago.

Web app through browser (Edge) is OK, it kept external cameras listing and they work.

Does anybody had came across same issue after updating?

OS: macOS Catalina version 10.15.6

Microsoft Teams version: 1.3.00.18164

Microsoft Teams | Microsoft Teams for business | Teams for Mac

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Anonymous
2020-07-29T21:10:25+00:00

I had the exact same thing happen to me after updating to the latest version of teams.  However, I was able to come up with a solution that resolves the issue entirely.  It has to do with how Apple is starting to codesign specific apps to block 3rd party CoreMediaIO plugins.  If we remove that codesigning, then it will allow those 3rd party plugins to function again.

The fix is pretty simple.  First, completely exit out of Teams, then open Terminal and issue the following commands:

If you havent installed xcode previously, first run:

xcode-select --install

Then, run:

sudo codesign --remove-signature "/Applications/Microsoft Teams.app"

and:

sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper.app"

Once you've issued those commands, open up Teams.  It should ask you for an administrator password to allow the (now) unsigned application to access your keychain.  Once entering your password and selecting, "Always Allow", the issue should be resolved. (At least until the next update to teams is released).

*****UPDATE*****

As of version 1.3.00.28778 the process has changed and the above workaround is no longer valid.  In order to get this fix working on the latest version of Teams, additional commands will need to be entered.  Keep in mind, these commands are relative to where you have Teams installed, so if it is in a different location, you'll need to adjust the file path accordingly.  So as it stands currently here are all of the commands (must be entered one by one and not pasted in one big block) that will need to be entered:

xcode-select --install (only if you haven't already)

sudo codesign --remove-signature "/Applications/Microsoft Teams.app"

sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper.app"

sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper (GPU).app"

sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper (Plugin).app"

sudo codesign --remove-signature "/Applications/Microsoft Teams.app/Contents/Frameworks/Microsoft Teams Helper (Renderer).app"

******UPDATE #2******

I totally forgot about this thread and decided to take a look at it again. From the latest comments, it looks like a lot of you are already aware that this issue has officially officially fixed by Microsoft as of version 1.4.00.8872, so this workaround should no longer be required as long as you are up to date.

Source: https://docs.microsoft.com/en-us/microsoftteams/troubleshoot/teams-on-mac/virtual-camera-doesnt-work-macos

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  1. Anonymous
    2020-11-03T18:48:52+00:00

    Hi There - this new fix isn't working for me.

    The old one worked well, no problems (thank you so much!), but this new code isn't allowing SnapCamera to work, and it's also not making me put in my password to log back into Teams afterward... so I think there is an issue somewhere. 

    I pasted each line in separately as described, and the application path appears to be correct as well. Can you help? THANK YOU

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  2. Anonymous
    2020-11-05T09:34:38+00:00

    I am using a DSLR with the EOS webcam utility as well as a camlink and the latest release wasn't working. The original commands worked for me and I can access both video sources now in the latest release of teams for Mac: 1.3.00.26266.

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  3. Anonymous
    2020-11-05T18:49:38+00:00

    Hi @greghiggins3

    I am on a mac, just installed Catalina, and now Snap Camera doesn't work on any video meeting platforms like Teams, WebEx or Zoom. The Terminal craps out on me so I downloaded Xcode from the app store. But I think I'm in way over my head. Unlike terminal, Xcode has several different paths and nothing is obvious to me on where to put your code above. Any help would be greatly appreciated.

    UPDATE!!!!

    After installing Xcode from the app store I thought I had to do something within the program. Today I tried going back to the Terminal and I put in the code and hooray! It is working in Teams! Thanks so much!

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  4. Anonymous
    2020-11-05T20:24:20+00:00

    Worked like a charm!!!

    Thanks.

    Hope you keep updating this post in future version when MS changes things again.

    Appreciate the help!!

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