MS Teams keeps on switching to 'Away' even though I am still online

Anonymous
2020-08-14T10:13:42+00:00

For the past couple of weeks, Teams has been changing my online status to 'Away' (one of the yellow indicators) even though I am still online.

It will happen if I am using another application outside of Teams (multiple screens in use), or if I minimise Teams and also actually happens just 3 minutes after I post an IM in Teams !!

It's extremely irritating as statuses are an essential indication as to whether someone is about or not. And currently it looks like I am not, even though I am actively using my PC.

Windows 10  Enterprise 2004. Teams Ver: 1.3.00.19173 (64bit), last updated 28/07/2020 which also ties in with the length of time that I've noticed the error.

Microsoft Teams | Microsoft Teams for business | Other

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Mr. Trust_A 4,820 Reputation points
2021-08-05T20:53:26+00:00

Hi Brian-W & Everyone,

Early this year, a Microsoft employee provided an update on this topic in this similar thread: MS Teams changing constantly to "away" status

Please feel free to start a new post if you are still experiencing the issue so that the community users can render fresh help.

We will close this topic for now. Thanks for your understanding!

Regards,

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  2. Anonymous
    2020-12-15T11:04:46+00:00

    2-3 Weeks ago, it started to happen on my computer as well after I installed the 64bit Teams version. Beforehand I had the 32bit version installed on my computer. But of course, this can be a coincidence......

    It just happend again, during a Teams Meeting !!

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  3. Anonymous
    2021-01-08T15:43:24+00:00

    I'm having the same issue and finding it infuriating. Especially during a pandemic when I'm working from home and my teammates are unable to see my whereabouts. I need them to know when I am actually available and actually away. 

    I have shut down and re launched teams. I have restarted my computer. I have manually changed my status to away and then back to try to force the appropriate behavior. I have shut down mobile teams and logged out completely, yet it's still happening. 

    My company help desk doesn't know how to fix it as its obviously a bug in the TEAMS app itself. Everything that this thread has said rings true (except, I don't believe that I have ever shown away to others and available to me) to my experience. 

    @Microsoft - HELP - When will there be a patch for this issue?

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  4. Anonymous
    2021-01-08T16:07:18+00:00

    Ours corrected. Do you have Teams on your phone too? It might be a conflict...

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