MS Teams keeps on switching to 'Away' even though I am still online

Anonymous
2020-08-14T10:13:42+00:00

For the past couple of weeks, Teams has been changing my online status to 'Away' (one of the yellow indicators) even though I am still online.

It will happen if I am using another application outside of Teams (multiple screens in use), or if I minimise Teams and also actually happens just 3 minutes after I post an IM in Teams !!

It's extremely irritating as statuses are an essential indication as to whether someone is about or not. And currently it looks like I am not, even though I am actively using my PC.

Windows 10  Enterprise 2004. Teams Ver: 1.3.00.19173 (64bit), last updated 28/07/2020 which also ties in with the length of time that I've noticed the error.

Microsoft Teams | Microsoft Teams for business | Other

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Mr. Trust_A 4,820 Reputation points
2021-08-05T20:53:26+00:00

Hi Brian-W & Everyone,

Early this year, a Microsoft employee provided an update on this topic in this similar thread: MS Teams changing constantly to "away" status

Please feel free to start a new post if you are still experiencing the issue so that the community users can render fresh help.

We will close this topic for now. Thanks for your understanding!

Regards,

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  1. Anonymous
    2020-12-10T20:12:58+00:00

    The same thing happens to me on Teams. Even if my computer is not in "idle" or "sleep" mode, my status changes to Away after just a few minutes. It's very frustrating. Does the MS team have any suggestions for how to fix this issue?

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  2. Anonymous
    2020-12-07T18:10:04+00:00

    This has been happening to me as well. It seems there has been a recent update to Teams because now I can set "duration" to my status when I manually set it but it still changes to away no matter what status I manually set it to. When I am active on my computer but not active in Teams, it will always change my status to away after about 5 minutes. What else can be done? I use the desktop client exclusively. I do have it on my phone. Should I remove it from my phone?

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  3. Anonymous
    2020-11-25T17:49:31+00:00

    I want to add that the same issue is happening to me, although I am on a different environment.

    I'm using the Web version on Ubuntu 18.04, and this behavior was happening even before I installed Teams on my mobile phone.

    Teams is switching my status to Away automatically 3 minutes after I stop interacting with it. Even though I'm still using the computer normally.

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  4. Anonymous
    2020-10-01T23:20:09+00:00

    This makes a lot of sense since it did not start happening to me until after the first time I used Teams on my phone.  I wonder how they can manage the status if on two devices - if working on either available , neither, away?

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