MS Teams keeps on switching to 'Away' even though I am still online

Anonymous
2020-08-14T10:13:42+00:00

For the past couple of weeks, Teams has been changing my online status to 'Away' (one of the yellow indicators) even though I am still online.

It will happen if I am using another application outside of Teams (multiple screens in use), or if I minimise Teams and also actually happens just 3 minutes after I post an IM in Teams !!

It's extremely irritating as statuses are an essential indication as to whether someone is about or not. And currently it looks like I am not, even though I am actively using my PC.

Windows 10  Enterprise 2004. Teams Ver: 1.3.00.19173 (64bit), last updated 28/07/2020 which also ties in with the length of time that I've noticed the error.

Microsoft Teams | Microsoft Teams for business | Other

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Mr. Trust_A 4,820 Reputation points
2021-08-05T20:53:26+00:00

Hi Brian-W & Everyone,

Early this year, a Microsoft employee provided an update on this topic in this similar thread: MS Teams changing constantly to "away" status

Please feel free to start a new post if you are still experiencing the issue so that the community users can render fresh help.

We will close this topic for now. Thanks for your understanding!

Regards,

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  1. Anonymous
    2021-02-02T15:24:52+00:00

    Please resolve this "away" situation. I am actively working and Teams show idle so often that I give up to manually switch it back. However, this causes me trouble when my co-workers (or worse) my boss is questioning why I am away too much. If you can't figure out how to fix it now, please make all users aware of this problem.

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  2. Anonymous
    2021-01-21T22:28:49+00:00

    Over one month later, I am still having this problem. I do not use Teams app, and only have it installed on one computer. There are several people on this thread who are experiencing the same - Microsoft, this needs to be resolved.

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  3. Anonymous
    2021-01-21T14:22:21+00:00

    I'm having the same issue and I don't have the phone app and only have ever used it on my PC. It's extremely irritating, as the only way to fix it seems to be manually resetting it, every 5 minutes, while I'm trying to get work done. NOT ACCEPTABLE. Please prioritize fixing this bug. My work group relies on knowing the actual status of people and also it looks bad to my coworkers and boss that Teams makes it look like I'm away from my computer for large chunks of time every day.

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  4. Anonymous
    2021-01-08T18:05:15+00:00

    I have the same question

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