MS Teams keeps on switching to 'Away' even though I am still online

Anonymous
2020-08-14T10:13:42+00:00

For the past couple of weeks, Teams has been changing my online status to 'Away' (one of the yellow indicators) even though I am still online.

It will happen if I am using another application outside of Teams (multiple screens in use), or if I minimise Teams and also actually happens just 3 minutes after I post an IM in Teams !!

It's extremely irritating as statuses are an essential indication as to whether someone is about or not. And currently it looks like I am not, even though I am actively using my PC.

Windows 10  Enterprise 2004. Teams Ver: 1.3.00.19173 (64bit), last updated 28/07/2020 which also ties in with the length of time that I've noticed the error.

Microsoft Teams | Microsoft Teams for business | Other

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Mr. Trust_A 4,820 Reputation points
2021-08-05T20:53:26+00:00

Hi Brian-W & Everyone,

Early this year, a Microsoft employee provided an update on this topic in this similar thread: MS Teams changing constantly to "away" status

Please feel free to start a new post if you are still experiencing the issue so that the community users can render fresh help.

We will close this topic for now. Thanks for your understanding!

Regards,

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  1. Anonymous
    2020-08-17T09:47:15+00:00

    Hi Darpan,

    Thanks for the message you left late Friday night. I use Teams for work, so have only just seen your reply....

    I've restarted the PC with a clean boot and I'm monitoring how it differs. Naturally this will take a while.

    Just to re-confirm my original post, I'm using Teams desktop for Windows 10. I don't use the web version nor do I intend on doing so.

    Cheers,

    Brian

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  2. Anonymous
    2020-08-17T09:37:57+00:00

    Hi Brian,

    I'm writing to follow up on this thread. If you need any further information or help, please feel free to contact us.

    Regards,

    Darpan

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  3. Anonymous
    2020-08-14T21:25:50+00:00

    Hi Brian,

    Thank you for posting and sharing such information with us in forum community. We will try our best to provide you possible information from our end in the forum community.

    Based on your mentioned description, at once we would like to share such information with you as a reference purpose. Generally, Teams status changes to Away when user lock their computer or when it enters idle or sleep mode. On mobile, user’s presence status changes to Away whenever the Teams app is in the background. Here is the official detailed information article for the reference purpose: User presence in Teams

    Further, at once we would like to suggest you that if you are using Teams application on multiple way such as Teams desktop client, Teams web app client and mobile devices, please open Teams on web browser and try to identify such result from Teams web app client about Teams presence (Please temporary disconnect Teams application from multiple device, Teams desktop client and Teams mobile device).

    On the other hand, if your status has changed to Away, please try to manually change status from Away to Online and see the result outcome on Teams, after running some other application outside Teams.

    Here is the information article for the reference: Change your status in Teams

    Here is the screenshot for an example purpose:

    Meanwhile, if you are using Windows 10 operating system, please try to perform clean boot operating system and see the result outcome.

    Please feel free to contact us with some updated information so we can further provide you information accordingly.

    Regards,

    Darpan

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