MS Teams keeps on switching to 'Away' even though I am still online

Anonymous
2020-08-14T10:13:42+00:00

For the past couple of weeks, Teams has been changing my online status to 'Away' (one of the yellow indicators) even though I am still online.

It will happen if I am using another application outside of Teams (multiple screens in use), or if I minimise Teams and also actually happens just 3 minutes after I post an IM in Teams !!

It's extremely irritating as statuses are an essential indication as to whether someone is about or not. And currently it looks like I am not, even though I am actively using my PC.

Windows 10  Enterprise 2004. Teams Ver: 1.3.00.19173 (64bit), last updated 28/07/2020 which also ties in with the length of time that I've noticed the error.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

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Mr. Trust_A 4,820 Reputation points
2021-08-05T20:53:26+00:00

Hi Brian-W & Everyone,

Early this year, a Microsoft employee provided an update on this topic in this similar thread: MS Teams changing constantly to "away" status

Please feel free to start a new post if you are still experiencing the issue so that the community users can render fresh help.

We will close this topic for now. Thanks for your understanding!

Regards,

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  1. Anonymous
    2021-07-08T20:33:17+00:00

    Not sure if you are getting upset with deevirgo? They have offered up a work around that actually does work so you DON'T have to reset status every 5 minutes. You have mis-read there suggested solution.

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  2. Anonymous
    2021-07-08T15:16:11+00:00

    This is not an acceptable answer! You're saying if you're writing an email or working in whatever software you do your job with you have to stop doing your job every 5 minutes to go in and change your availability to show that you're online. Obviously you can go into the app and switch your availability online. Everyone knows that. I also find it amusing that you show how many people found that it was helpful but I bet you won't show how many people didn't find it was helpful I bet you it's thousands of people.

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  3. Anonymous
    2020-08-17T09:47:15+00:00

    Hi Darpan,

    Thanks for the message you left late Friday night. I use Teams for work, so have only just seen your reply....

    I've restarted the PC with a clean boot and I'm monitoring how it differs. Naturally this will take a while.

    Just to re-confirm my original post, I'm using Teams desktop for Windows 10. I don't use the web version nor do I intend on doing so.

    Cheers,

    Brian

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  4. Anonymous
    2020-08-17T09:37:57+00:00

    Hi Brian,

    I'm writing to follow up on this thread. If you need any further information or help, please feel free to contact us.

    Regards,

    Darpan

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