Chats not refreshing / showing latest messages in microsoft teams

Anonymous
2020-08-21T03:19:11+00:00

For some reason all of a sudden I cannot see any new messages in the chat during class on my laptop. The messages appear on my mobile but they arnt coming in the chat on my PC. Please help me the chat is very vital for my classes

Microsoft Teams | Microsoft Teams for education | Chats | Group chats

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Anonymous
2021-03-26T14:00:16+00:00

Yes. This is what we see. Clearing the cache updates all versions, but the Mobile and Browser versions update themselves without clearing the cache.

So far the survey shows that most users (about 70%) do not see this issue at all, though they are using the same versions as the ones who do see the issue.

All are on Windows 10.

All are using both Mobile and Desktop.

None are using the browser version.

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  1. Anonymous
    2021-08-03T14:06:42+00:00

    Yeah. This workaround seems to force some kind of back-end refresh, but it is not a solution. The solution for me was to get my IT department involved and hound them until they fixed it. Unfortunately they would not (could not?) tell me exactly what they changed. But something they did fixed it for me.

    Something to note: Whatever they changed only fixed it for me. One of my colleagues still had the problem until he got them to do the same thing for him. I'm sorry I don't know what they changed. Whatever it was, I haven't see the problem again since then (over 4 months ago I think).

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  2. Anonymous
    2021-08-03T15:44:18+00:00

    Well, in our organization I am the tech person in the IT department that “solved” this for several users with this workaround.

    That was after Microsoft Premier Support had tried for weeks without any luck to find a solution. After several months the problem has not reoccurred.

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  3. Anonymous
    2021-08-03T17:34:00+00:00

    Not yet.

    I will try.

    Thanks Jay

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  4. Anonymous
    2021-08-04T07:36:59+00:00

    I hided/unhided the channel with the issue and it seems it's working now. Let see if that it is the long term solution. Anyway is quite odd that behaviour.

    Thanks.

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