Chats not refreshing / showing latest messages in microsoft teams

Anonymous
2020-08-21T03:19:11+00:00

For some reason all of a sudden I cannot see any new messages in the chat during class on my laptop. The messages appear on my mobile but they arnt coming in the chat on my PC. Please help me the chat is very vital for my classes

Microsoft Teams | Microsoft Teams for education | Chats | Group chats

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Anonymous
2021-03-26T14:00:16+00:00

Yes. This is what we see. Clearing the cache updates all versions, but the Mobile and Browser versions update themselves without clearing the cache.

So far the survey shows that most users (about 70%) do not see this issue at all, though they are using the same versions as the ones who do see the issue.

All are on Windows 10.

All are using both Mobile and Desktop.

None are using the browser version.

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  1. Anonymous
    2021-09-15T14:09:23+00:00

    I'm also having the same issues since a couple of days , e.g. chat's not being updated anymore in the Teams Client- especially after switching accounts in Teams.

    The problem does not occur in the Web Client.

    Have tried to delete all Teams Cache as described above. this solves the problem initially but it comes back very quickly afterwards.

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  2. Anonymous
    2021-09-15T23:00:23+00:00

    Have been having this issue internally and client's over the last week as well. :(

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  3. Anonymous
    2021-09-16T02:05:43+00:00

    Same experience for me! The issue for me spans all of the above scenarios - Both Chat and Channels in my primary tenant, and similarly as a guest in other tenants (again, both chats and channels). I will get notified my email that someone is trying to get in touch with me hours ago. I'll check and the messages still aren't there. Yesterday someone sent me a message at 1 PM and the message didn't show until almost 9 PM!

    I'm not testing workarounds as I require a solution..

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  4. Anonymous
    2021-09-16T08:22:23+00:00

    Same for me. Chats won't update. Usually it works for about 30 minutes before it stops updating. Then I have to restart the application if I want to see the new messages. For channels I don't know as we're not using them a lot. I do get notifications via email about new messages, but they are also a bit lagged.

    I am switching between multiple organizations, and have the problem for all of them.

    I am using the client application running on a Mac.

    The mobile app doesn't seem to have the issues, haven't tried the browser app yet.

    This has to be solved, it has a huge impact on my productivty as I keep missing important messages!

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