Chats not refreshing / showing latest messages in microsoft teams

Anonymous
2020-08-21T03:19:11+00:00

For some reason all of a sudden I cannot see any new messages in the chat during class on my laptop. The messages appear on my mobile but they arnt coming in the chat on my PC. Please help me the chat is very vital for my classes

Microsoft Teams | Microsoft Teams for education | Chats | Group chats

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Anonymous
2021-03-26T14:00:16+00:00

Yes. This is what we see. Clearing the cache updates all versions, but the Mobile and Browser versions update themselves without clearing the cache.

So far the survey shows that most users (about 70%) do not see this issue at all, though they are using the same versions as the ones who do see the issue.

All are on Windows 10.

All are using both Mobile and Desktop.

None are using the browser version.

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  1. Anonymous
    2020-08-21T03:24:14+00:00

    Hello Rohanvipul,

    My name is Veejay, I'm an Independent Advisor and a Microsoft user like you and I'll be glad to help you.

    I suggest to clear your Teams desktop app cache:

    1. Quit Microsoft Teams. Right-click the icon and select Quit.
    2. Cut and paste %appdata%\Microsoft\Teams into File Explorer.
    3. Delete the contents of the entire folder.
    4. Restart Microsoft Teams.

    If you're using Mac, try clearing the Teams app cache this way.

    1. Sign out of Microsoft Teams
    2. In the Finder on the Mac, choose Go > Go To Folder. Enter the path to the following folders and delete the files they contain:
      ~/Library/Application Support/Microsoft/Teams/Application Cache/Cache
      ~/Library/Application Support/Microsoft/Teams/blob_storage
      ~/Library/Application Support/Microsoft/Teams/Cache
      ~/Library/Application Support/Microsoft/Teams/databases
      ~/Library/Application Support/Microsoft/Teams/GPUCache
      ~/Library/Application Support/Microsoft/Teams/IndexedDB
      ~/Library/Application Support/Microsoft/Teams/Local Storage
      ~/Library/Application Support/Microsoft/Teams/tmp
    3. Restart Microsoft Teams

    Please let me know if you have any questions or concern.
    Thank You

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