Chats not refreshing / showing latest messages in microsoft teams

Anonymous
2020-08-21T03:19:11+00:00

For some reason all of a sudden I cannot see any new messages in the chat during class on my laptop. The messages appear on my mobile but they arnt coming in the chat on my PC. Please help me the chat is very vital for my classes

Microsoft Teams | Microsoft Teams for education | Chats | Group chats

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Anonymous
2021-03-26T14:00:16+00:00

Yes. This is what we see. Clearing the cache updates all versions, but the Mobile and Browser versions update themselves without clearing the cache.

So far the survey shows that most users (about 70%) do not see this issue at all, though they are using the same versions as the ones who do see the issue.

All are on Windows 10.

All are using both Mobile and Desktop.

None are using the browser version.

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  1. Anonymous
    2022-01-10T09:31:18+00:00

    To throw another log on the pile, I'm getting the same problem in Chat (on a Mac desktop client).

    I tried deleting the folders as suggested above, and have reinstalled Teams a number of times (currently on 1.4.00.29478). The problem has persisted across a couple of versions.

    The only workaround I've found is to go to the Microsoft Teams menu and click "About Microsoft Teams". For some reason once that bar's showing the messages all show as well.

    Would be nice if this could be fixed, however.

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  2. Anonymous
    2021-12-02T08:55:14+00:00

    We are seeing the same issue for everybody in our company on both macOS and Windows. Sometimes it works but mostly it does not. To see new messages we have to switch back and forth between the different channels as this seems to force update the content.

    Mobile and browser always works.

    It's really unbelievable that Microsoft is not able to fix this issue. We are planing to switch to another communication platform.

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  3. Anonymous
    2021-10-13T06:45:40+00:00

    Same issue here. At least with us, it seems only to affect people who have multiple organisations in teams (via Azure B2B).

    None of the fixes helps. I have to exit Teams and restart it constantly in order to make new messages appear in the chat.

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  4. Anonymous
    2021-10-12T23:01:30+00:00

    Just reporting in again that the issue still exists for me as well. Thanks to those people who provided scripts but they are beyond my capability to apply. The only fix I have found is to have one organisation in the app and the other in a browser which at least keeps the chat/posts updated in real time in each. Mostly. Sometimes the app lags a little bit but better than it was.

    Where would we see that Microsoft is paying attention to this issue and has plans to correct?

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