Chats not refreshing / showing latest messages in microsoft teams

Anonymous
2020-08-21T03:19:11+00:00

For some reason all of a sudden I cannot see any new messages in the chat during class on my laptop. The messages appear on my mobile but they arnt coming in the chat on my PC. Please help me the chat is very vital for my classes

Microsoft Teams | Microsoft Teams for education | Chats | Group chats

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Anonymous
2021-03-26T14:00:16+00:00

Yes. This is what we see. Clearing the cache updates all versions, but the Mobile and Browser versions update themselves without clearing the cache.

So far the survey shows that most users (about 70%) do not see this issue at all, though they are using the same versions as the ones who do see the issue.

All are on Windows 10.

All are using both Mobile and Desktop.

None are using the browser version.

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  1. Anonymous
    2021-10-12T23:01:30+00:00

    Just reporting in again that the issue still exists for me as well. Thanks to those people who provided scripts but they are beyond my capability to apply. The only fix I have found is to have one organisation in the app and the other in a browser which at least keeps the chat/posts updated in real time in each. Mostly. Sometimes the app lags a little bit but better than it was.

    Where would we see that Microsoft is paying attention to this issue and has plans to correct?

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  2. Anonymous
    2021-10-08T09:00:32+00:00

    Same issue here too...

    Any fix mentioned so far is only temporary. The problem persists!

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  3. Anonymous
    2021-10-02T03:21:21+00:00

    same issue under MAC OS

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  4. Anonymous
    2021-09-29T13:31:11+00:00

    I rewrote your script into a powershell script for windows users.

    Save code below as script ending with .ps1 and start by right mouse click "Run with PowerShell"

    Code:

    echo "Trying to close MS Teams before clearing cache..."
Stop-Process -Name teams -Force

echo "clean caches in teams dirs"
Remove-Item -Recurse -Force "$($env:USERProfile)\AppData\Roaming\Microsoft\Teams\blob_storage" -ErrorAction silentlycontinue
Remove-Item -Recurse -Force "$($env:USERProfile)\AppData\Roaming\Microsoft\Teams\Cache" -ErrorAction silentlycontinue
Remove-Item -Recurse -Force "$($env:USERProfile)\AppData\Roaming\Microsoft\Teams\databases" -ErrorAction silentlycontinue
Remove-Item -Recurse -Force "$($env:USERProfile)\AppData\Roaming\Microsoft\Teams\GPUCache" -ErrorAction silentlycontinue
Remove-Item -Recurse -Force "$($env:USERProfile)\AppData\Roaming\Microsoft\Teams\IndexedDB" -ErrorAction silentlycontinue
Remove-Item -Recurse -Force "$($env:USERProfile)\AppData\Roaming\Microsoft\Teams\Local Storage" -ErrorAction silentlycontinue
Remove-Item -Recurse -Force "$($env:USERProfile)\AppData\Roaming\Microsoft\Teams\tmp" -ErrorAction silentlycontinue
Remove-Item -Recurse -Force "$($env:USERProfile)\AppData\Roaming\Microsoft\Teams\Code Cache" -ErrorAction silentlycontinue
Remove-Item -Recurse -Force "$($env:USERProfile)\AppData\Roaming\Microsoft\Teams\Session Storage" -ErrorAction silentlycontinue
echo "Finished clean caches in teams dirs"

echo "Start Microsoft Teams"
Start-Process -File $env:LOCALAPPDATA\Microsoft\Teams\Update.exe -ArgumentList '--processStart "Teams.exe"'

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