How To Fix Microsoft Teams Audio?

Anonymous

I am on Windows 10 on an HP laptop and my audio for Microsoft Teams keep cutting off every now and then. It comes back on, it goes back off. I would say it does it for 15 seconds and then I get a minute of a good audio. The video works fine too, but there's no audio while the video shows the person is clearly talking.

Moved from Windows 10 / Calling and messaging

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Anonymous

Hi All,

This is Alan Wu from Microsoft Office 365 forum team.

I am very glad to have this chance to reply here. Well, for teams audio related issue, I believe dear customers may try the following suggestions:

Check the band width which has been stated clearly in Prepare your organization's network for Teams - Microsoft Teams | Microsoft Docs.
Make sure your driver and audio device are workable. For more information, you can refer to My microphone isn't working in Teams - Office Support (microsoft.com).
Update your Teams client to the latest version.
Isolate it is not the recipient side issue. I mean, supposing you are having a Teams call with another user and got this problem, please make sure the issue is not coming from that user's side.

At last, dear customers, as the similar/same issue may be caused via different factors since your environment like OS, client version, network, etc are different. I suggest our dear customers who are having the issue can post a new thread in our forum so that our engineers can better handle it. Here we can avoid some confusion from the original post. Thanks for all very much.

Regards,

Alan

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Anonymous

[Update] Ignore all that I said below regarding audio drivers. I noticed exactly the same issue while using Zoom. The real issue turned out to be WiFi. Even though the WiFi speed showed a respectable 30-40Mbps, switching to Ethernet solved the issue forever.

Ignore the part below:

I had the same issue and was able to solve it after some investigation. In my case, the cause boiled down to an audio driver that my Samsung PnP monitor (used as extended screen) was installing. Somehow Teams allowed itself interference from this audio driver, even though it was not selected in Teams settings. Here are the steps I would recommend, especially if you are using an external screen / microphone / webcam etc.:

Go to Control Panel > Device Manager
Expand Audio inputs and outputs
Right click the audio driver(s) that you do not use, and click Uninstall.

(Just disabling did not make the problem go away; uninstalling was required.)

Now the problem should go away. If you detach and reattach the monitor / device to your laptop, the audio driver will show up again, and you will need to uninstall it again.

TIP: If you are not sure which audio driver is being installed by your monitor / device, physically disconnect that device, open Device Manager and then plug in the device. You will see the Device Manager refresh and the new audio driver that shows up is the one being added by your monitor / webcam / mic / device.

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85 additional answers

Anonymous

2021-02-03T14:00:36+00:00

I use two laptops for a mix of personal and business. my older Lenovo Z50 i7 laptop has no issues at all sound and video are stable, my brand new laptop a Dell G7 9th Geni5 Gaming Laptop with all the bells-and-whistles is a different story! the audio continually drops out and recovers, I hear perhaps 40-50% of what being said and likewise for those listening to me on the other end.

both experiences are on the same network and the calls/meetings I've been on have been all over the world... it seems that Teams has an issue with my new laptop? all devices work on all other platforms. Is there a known issue with any particular hardware or software conflicts? again I run an almost identical suite of software on each machine and the older LT coped just fine and has no issues...

it's becoming a bit of a problem for me is there anyone from Microsoft reading this that can offer some ideas to help??

Thanks
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Anonymous

2021-02-04T11:52:12+00:00

The exact same issue was happening on my desktop app (also with a Lenovo Yoga 720 so maybe it's a compatibility issue). Restarting sometimes delayed the onset of the problem for about half an hour, but sometimes didn't have any effect. Disabling Realtek sound on startup also had no effect. Reinstalling drivers had no effect.

I had a temporary solution of enabling live captions / closed captions, but sometimes the speech to text would be wrong or delayed so it could still be disruptive.

My new best solution is to log onto Teams in Edge browser and that will work the audio / visual / microphone all fine, and separately run the desktop app for the extra functionality (but disable speakers and microphone on the desktop app).

Hopefully the cause of the issue will be identified and fixed by Microsoft to make things easier soon!
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Anonymous

2021-02-08T11:43:26+00:00
Hello everyone

is there a solution for this issue?
Or any recommendation on how to handle it?

I am experiencing the same issue, audio completely cuts out at random intervals for 10-20 seconds at a time.
1. Video and ScreenSharing ok
2. Colleages do not have the same issue
3. Laptop ok
4. Headphones or laptop mic working ok
5. Bandwidth ok
6. Reinstall of Team ok
1 - No error message

2 - Just every 5 min a cut of the sound and mic

Any ideas?

Regards,

Carlos U.
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