How To Fix Microsoft Teams Audio?

Anonymous

I am on Windows 10 on an HP laptop and my audio for Microsoft Teams keep cutting off every now and then. It comes back on, it goes back off. I would say it does it for 15 seconds and then I get a minute of a good audio. The video works fine too, but there's no audio while the video shows the person is clearly talking.

Moved from Windows 10 / Calling and messaging

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Anonymous

Hi All,

This is Alan Wu from Microsoft Office 365 forum team.

I am very glad to have this chance to reply here. Well, for teams audio related issue, I believe dear customers may try the following suggestions:

Check the band width which has been stated clearly in Prepare your organization's network for Teams - Microsoft Teams | Microsoft Docs.
Make sure your driver and audio device are workable. For more information, you can refer to My microphone isn't working in Teams - Office Support (microsoft.com).
Update your Teams client to the latest version.
Isolate it is not the recipient side issue. I mean, supposing you are having a Teams call with another user and got this problem, please make sure the issue is not coming from that user's side.

At last, dear customers, as the similar/same issue may be caused via different factors since your environment like OS, client version, network, etc are different. I suggest our dear customers who are having the issue can post a new thread in our forum so that our engineers can better handle it. Here we can avoid some confusion from the original post. Thanks for all very much.

Regards,

Alan

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Anonymous

[Update] Ignore all that I said below regarding audio drivers. I noticed exactly the same issue while using Zoom. The real issue turned out to be WiFi. Even though the WiFi speed showed a respectable 30-40Mbps, switching to Ethernet solved the issue forever.

Ignore the part below:

I had the same issue and was able to solve it after some investigation. In my case, the cause boiled down to an audio driver that my Samsung PnP monitor (used as extended screen) was installing. Somehow Teams allowed itself interference from this audio driver, even though it was not selected in Teams settings. Here are the steps I would recommend, especially if you are using an external screen / microphone / webcam etc.:

Go to Control Panel > Device Manager
Expand Audio inputs and outputs
Right click the audio driver(s) that you do not use, and click Uninstall.

(Just disabling did not make the problem go away; uninstalling was required.)

Now the problem should go away. If you detach and reattach the monitor / device to your laptop, the audio driver will show up again, and you will need to uninstall it again.

TIP: If you are not sure which audio driver is being installed by your monitor / device, physically disconnect that device, open Device Manager and then plug in the device. You will see the Device Manager refresh and the new audio driver that shows up is the one being added by your monitor / webcam / mic / device.

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85 additional answers

Anonymous

2021-05-05T15:19:10+00:00

At last a useful comment!

I also use Windows 10 PCs and Realtek audio, and have reached the conclusion that it is useless to keep insisting with Microsoft Teams, as nothing seems to work with the terrible sound quality.
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Anonymous

2021-04-27T13:58:06+00:00
This is exactly my issue. It started about the same time, end of Jan 2021. This is a major issue since I'm on Teams calls 4-8 hours a day for my job. This is unacceptable and I hope Microsoft resolves this.

When I am in a meeting on Microsoft Teams, the audio of the person speaking will cut out for 2-5 seconds at a time every couple of minutes (not consistent how often). The first thing that often happens is a "bad network connection" notification pops up. Most times ONLY the audio cuts out. Sometimes the closed captioning still works and most of the time the video (if being used) continues. Just the audio cuts out every single time.

It happens
- only with MS Teams
- only on my home network
- on iphone, mac, pc and andriod
- on wired or wireless connection (I have 1GB and router is 6 inches from my PC when wireless)
- using web version and desktop app and mobile app
- on audio only calls along with video and sharing calls
- to EVERYONE on my network (so it's not tied to my teams account)
- wired or wireless headset/speaker AND through laptop audio
It DOES NOT happen

- if I use any other internet or cell phone service

- with Zoom, skype, etc

Things I have done
- Uninstalled and reinstalled teams
- confirmed good network connection to the gateway and to the devices
- Misc trouble shooting suggestions related to windows 10 that I found in answers.microsoft.com
- I've also tried clearing my Teams cache before joining a meeting
- factory reset to my modem
- Enabled MoCA
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Anonymous

2021-04-08T16:07:19+00:00

My wife and I are both experiencing these issues (5 seconds no audio at a random interval, maybe once or twice per hour) recently. I think it started after we upgraded our wifi to Netgear Orbi RBR50. But we are also both using a secondary screen which both support audio.

Will try using teams without a secondary monitor and see if the issue persists.

I suspect it is the Netgear orbi system but I have no clue how to fix that. I couldn't find anything online that supports this claim.
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