How To Fix Microsoft Teams Audio?

Anonymous
2020-04-15T16:36:21+00:00

I am on Windows 10 on an HP laptop and my audio for Microsoft Teams keep cutting off every now and then. It comes back on, it goes back off. I would say it does it for 15 seconds and then I get a minute of a good audio. The video works fine too, but there's no audio while the video shows the person is clearly talking.

Moved from Windows 10  / Calling and messaging

Microsoft Teams | Microsoft Teams for education | Meetings and calls | Audio and video

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Anonymous
2021-08-17T03:13:17+00:00

Hi All,

This is Alan Wu from Microsoft Office 365 forum team.

I am very glad to have this chance to reply here. Well, for teams audio related issue, I believe dear customers may try the following suggestions:

  1. Check the band width which has been stated clearly in Prepare your organization's network for Teams - Microsoft Teams | Microsoft Docs.
  2. Make sure your driver and audio device are workable. For more information, you can refer to My microphone isn't working in Teams - Office Support (microsoft.com).
  3. Update your Teams client to the latest version.
  4. Isolate it is not the recipient side issue. I mean, supposing you are having a Teams call with another user and got this problem, please make sure the issue is not coming from that user's side.

At last, dear customers, as the similar/same issue may be caused via different factors since your environment like OS, client version, network, etc are different. I suggest our dear customers who are having the issue can post a new thread in our forum so that our engineers can better handle it. Here we can avoid some confusion from the original post. Thanks for all very much.

Regards,

Alan

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Anonymous
2021-03-22T20:44:49+00:00

[Update] Ignore all that I said below regarding audio drivers. I noticed exactly the same issue while using Zoom. The real issue turned out to be WiFi. Even though the WiFi speed showed a respectable 30-40Mbps, switching to Ethernet solved the issue forever.

Ignore the part below: 

I had the same issue and was able to solve it after some investigation. In my case, the cause boiled down to an audio driver that my Samsung PnP monitor (used as extended screen) was installing. Somehow Teams allowed itself interference from this audio driver, even though it was not selected in Teams settings. Here are the steps I would recommend, especially if you are using an external screen / microphone / webcam etc.:

  1. Go to Control Panel > Device Manager
  2. Expand Audio inputs and outputs
  3. Right click the audio driver(s) that you do not use, and click Uninstall.

(Just disabling did not make the problem go away; uninstalling was required.)

Now the problem should go away. If you detach and reattach the monitor / device to your laptop, the audio driver will show up again, and you will need to uninstall it again.

TIP: If you are not sure which audio driver is being installed by your monitor / device, physically disconnect that device, open Device Manager and then plug in the device. You will see the Device Manager refresh and the new audio driver that shows up is the one being added by  your monitor / webcam / mic / device.

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  1. Anonymous
    2021-08-17T17:35:27+00:00

    I'm glad to see some people have found resolution using these simple, basic trouble shooting tips. I have not been so lucky. I have a post about the same issue that started in Feb 2021. For me the issue happens only on my home network but it is regardless of individual, company, client or browser or cell phone, being hardwired, and OS. I live in a condo and used my neighbors wifi and did not have the issue. We have the same provider and the same modem. This is not a user issue, this is a Microsoft issue or maybe a Microsoft + Xfinity issue? There are HUNDREDS of people that are having the same issue and dozens of posts in the community related to this same issue. For me it is ANYONE on my network using Microsoft teams on any platform regardless of individual, company, client or browser or cell phone, being hardwired, and OS. It ONLY happens with Teams, not skype, Facebook, zoom, etc. I tracked how many times it happened it was 0-45 times an HOUR. That's audio cutting out for 1-3 seconds up to 45 times in one hour long call. Some days it happens every 1-2 minutes, some days it's every 10 minutes or less. I thought it was fixed in April, then it started happening again and worse in June. I hope someone at microsoft will take this very seriously. Again, maybe it has something to do with Microsoft + Xfinity as a provider??

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  2. Anonymous
    2021-08-17T07:56:37+00:00

    This issue only happens when using the client. If I access the Teams meeting via the Browser option the speaker issue does not happen.

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  3. Anonymous
    2021-08-16T12:35:27+00:00

    Hi Jennifer,

    I am experiencing the same issue. In these unprecedented times, when we have to rely on video conferencing, I have to be able to understand my colleagues. With these cuts in audio, I frequently have to ask them to repeat what they just said because I am missing seconds of the audio.

    I do have a stable internet connection so this is not the cause. It's not a firewall/antivirus issue either.

    However, what I noticed is that I did not have these problems on my old HP computer. Since I got a new one (also HP), the issue started.

    Can you please offer a solution for this? I cannot imagine that this is the quality you want to offer your paying customers ...

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