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Hi there,
My teams status is constantly switching to "away" while I am working on my computer. This is very frustrating as my co-workers need to know when I am actually away or available.
Is there a manual override for this? It would be excellent to be able to set it as available so that my team knows they can reach my even if I am working on paper, or in this case if it has switched itself to "away".
Thanks!
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I think the issue is, it shouldn't show we are "away", when we are clearly working on our PC. Just because I'm not active in Teams does not mean I'm not actively working.
This is a current new flaw in Teams.
Jennifer
Yes thats exactly the problem.
Dear Seven,
Some of my colleagues have the same problem.
The thing is that Teams has recently replaced our entire phone system. In the configuration of the call queues, you can decide presence based routing. See Below.
In summary, Teams will send the call to the persons available. Which is a very cool feature when we think about the internal calls, video meetings, etc.
In the case of the status switching to Away after 5min working outside Teams is a really big problem. Fortunately, it is not the case for all my colleagues, but imagine if we receive external calls with everybody Away, then we could miss lots of calls, or directly send everything to the voicemail (doesn't seem really serious to be sent several times on a voicemail during working hours).
Please find a solution for this, thanks !
This is happening for me too. If I do not actively click into the Teams app within 10 minutes it sets my status to 'Away' though I am working on my computer within Outlook, Chrome, etc. Very frustrating because my teammates keep sending me emails instead since I appear to be away. I have caught it changing on me so far 3 times today, and I have not left my computer, nor has it gone idle. As soon as I click into Teams suddenly I am 'Available' again.
Having the exact same issue. A fix would be very nice.