Teams away setting automatically switching on when not away

Anonymous
2020-07-01T17:06:37+00:00

Hi there, 

My teams status is constantly switching to "away" while I am working on my computer. This is very frustrating as my co-workers need to know when I am actually away or available.

Is there a manual override for this? It would be excellent to be able to set it as available so that my team knows they can reach my even if I am working on paper, or in this case if it has switched itself to "away".

Thanks!

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-10-08T17:32:11+00:00

    This started happening to me a lot more frequently after moving to Teams-only mode from Skype for Business for our phones last week. 

    This seemed to fix it for me (so far):

    Uninstall Teams from the Control Panel.

    Delete the C:\Users*username*\AppData\Roaming\Microsoft\Teams folder.

    Download and install Teams from Microsoft (https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/download-app).

    Open Teams and click the profile picture and "Check for updates".  

    Click the "Refresh" prompt in the banner to relaunch Teams when the updates were finished.

    my status mode was working great for about 5 days, then all my profile pictures disappeared yesterday, so I did what BatmanBob said and all my profile pictures came back - BUT now my status changes every five minutes to away just like before :( . . .

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  2. Anonymous
    2020-10-13T00:46:41+00:00

    Recently received this O365 update notification.  Hopefully this will fix the problem we've been having.

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    10+ people found this answer helpful.
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  3. Anonymous
    2020-10-13T14:58:41+00:00

    Hi thanks for your reply, but it its switching to away mode while I am NOT away from from computer. For instance, right now as I type this it is showing me as away. Teams is open on my task bar right now. 

    Mine does the same thing, even that I am working with my laptop teams show me away

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    2 people found this answer helpful.
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  4. Anonymous
    2020-10-13T18:35:59+00:00

    Recently received this O365 update notification.  Hopefully this will fix the problem we've been having.

    That doesn't seem like a fix so much as an override of the Away status resetting itself. Hope I am wrong.

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  5. Anonymous
    2020-10-13T19:05:47+00:00

    This started happening to me a lot more frequently after moving to Teams-only mode from Skype for Business for our phones last week. 

    This seemed to fix it for me (so far):

    Uninstall Teams from the Control Panel.

    Delete the C:\Users*username*\AppData\Roaming\Microsoft\Teams folder.

    Download and install Teams from Microsoft (https://www.microsoft.com/en-us/microsoft-365/microsoft-teams/download-app).

    Open Teams and click the profile picture and "Check for updates".  

    Click the "Refresh" prompt in the banner to relaunch Teams when the updates were finished.

    I gave this a try, so will keep you posted! So far, this seems like a good temporary fix, and I haven't seen the issue since I did these steps.  :) Fingers Crossed!

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