Teams away setting automatically switching on when not away

Anonymous
2020-07-01T17:06:37+00:00

Hi there, 

My teams status is constantly switching to "away" while I am working on my computer. This is very frustrating as my co-workers need to know when I am actually away or available.

Is there a manual override for this? It would be excellent to be able to set it as available so that my team knows they can reach my even if I am working on paper, or in this case if it has switched itself to "away".

Thanks!

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-09-28T15:17:15+00:00

    Agreed! supervisors and other coworkers use teams to see if you are working and how long you haven't been, its happened to me.  received a call "why aren't you working you should be at your computer" I tried to explain I was but she said TEAMS tells me how long you have been away and its been for hour and 45 minutes.  So now it seems trust is lost  - thanks TEAMS, she thinks I am cheating the company now and doesn't trust us working from home, at lease that it how it feels.

    please FIX THIS!! and TELL people you had a issue and you are Fixing.  this as you can see from the thread has been happening for a very long time - TOO Long!  its the end of September now and it is STILL happening even at the office, just now working on computer and it marks me as away.  If the computer goes idle then fine mark me away - but just because you are not in teams or have it minimized, yet still using the computer, that should not set the status as away. 

    Unacceptable! FIX IT!

    your uservoice doesn't seem to work.  go to your link https://microsoftteams.uservoice.com/  do a search of "away status" and it shows over 2600 entries and how many votes on each entry?  shouldn't this really should be fixed by now?  please respond to at least let us know you are working on it - or not.

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  2. Anonymous
    2020-09-21T13:54:52+00:00

    Absolutely spot on, thats exactly what it does for me. Annoying, as my boss keeps asking 'what are you doing' !!

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  3. Anonymous
    2020-09-21T13:52:08+00:00

    Hi, yes I have outlook and they don't sync the staus properly either. But my main issue is it changing to Away, I.e. Idle, yet I am worki g in other applications.  I have tried minimising,  not minimising etc.

    This doesn't happen to everyone in my team but it has been reported by some others in my company.

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  4. Anonymous
    2020-09-18T20:10:30+00:00

    No, its not the calendar causing it.  They are being set to "Away" simply because Teams hasnt been used in a few minutes.

    This does not occur to everyone.  I dont experience it myself, but several of my end users have reported it.  About 5%.

    And even for those users it happens randomly.  Sometimes they'll have a nice green check mark for hours and then suddenly it will switch them to away.  Somedays it doesnt happen, other days its constant.  One user literally has a blank calendar, so its not that.  Other users dont experience it at all.

    Impossible to troubleshoot.  Quite annoying.

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  5. Anonymous
    2020-09-18T16:21:05+00:00

    Are you using the calendar in Outlook?  Do you have entries in your calendar that are setting your status to "Busy," "Working Elsewhere" or "Out of Office?"

    Are you minimizing Teams?

    I'm not experiencing this. Teams shows me as available and I haven't interacted with it for several hours.  It is maximized (under a boatload of other junk).

    I'm having other issues with Office which are driving our IT Dept. crazy.  They uninstalled Office and Teams and reinstalled them and the issues have not gone away.

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