Teams away setting automatically switching on when not away

Anonymous
2020-07-01T17:06:37+00:00

Hi there, 

My teams status is constantly switching to "away" while I am working on my computer. This is very frustrating as my co-workers need to know when I am actually away or available.

Is there a manual override for this? It would be excellent to be able to set it as available so that my team knows they can reach my even if I am working on paper, or in this case if it has switched itself to "away".

Thanks!

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

168 answers

Sort by: Most helpful
  1. Anonymous
    2021-04-08T00:26:14+00:00

    Caffeine isn't useful.  The problem here is that it shows you away when Team isn't focused.  Caffeine can't "ping" into a specific window, to fix this **** issue.  

    ie- The main complaints from everybody above is that they are NOT away, they are working at their desks, but Teams shows them "away" if the Teams Window isn't in focus. 

    I use Citrix, Remote Desktop, etc.  Guess what happens after 30 seconds of doing work in any citrix app, my RDP, Microsoft Word, Excell, etc?  I am shown as "away".  I program switches and routers most of the day, and do a lot of project coordination, obviously Teams isn't in focus for me, even with a dual monitor setup.  

    Ironically enough, if I take a coffee break or go for lunch, I will use Caffeine to ping the desktop and keep me from going away, when I am actually away.   

    This is a **** design on Microsofts part.  They think its keeping people "accountable", but it isn't.  Delinquent employees can easily work around this with Caffeine or a mouse moving macro or whatever and take the entire day off it they wanted.   Legit Employees get screwed because Chrome and Edge wont detect if somebody is active.  

    Teams for Desktop obviously wont work for many people because of corporate firewalls, or I would easily use it.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2021-03-18T16:47:05+00:00

    Hi Microsoft Help:

    I am having the same issue. My co workers & boss monitor presence at work based on my status.  I have tried the updates & set my status message & minimized teams to my taskbar.  None of these solutions are effective.  With the current remote work from home that I do, it is imperative that there is a solution to this ASAP. Please advise when this will occur.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2021-03-09T19:18:51+00:00

    I inadvertently solved the problem when I purchased a dell display link docking station. When hooked up to the docking station, with multiple monitors, razor keyboard, and a wireless mouse, it shows me as available around the clock. I am not sure why it works, but it certainly does.

    I also just downloaded caffeine so that I can test it without it being hooked up to the docking station. I am using more than one laptop, and have a need to switch from time to time during the day and don't want to appear as if I am not working when the software that I need is on a utility laptop. As of this post, it has managed to keep me as available for the last 17 minutes. I can tell that it is working since I can view the minutes of away time for a co-worker going up every minute without me touching the laptop.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2020-10-21T13:16:15+00:00

    I checked my settings and Focus Assit was already turned off. So this doesn't help me.

    Also, someone said about putting Teams window on a separate monitor. Well, who has a dedicated display just for Teams!

    I know Microsoft don't care about their customers and rarely listen to their concerns, but come on....

    Do they even have the source code for Teams? I'm a software engineer and could fix it in minutes or at least add an option for people to configure it. Again, come on Microsoft....

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2020-09-01T13:37:23+00:00

    Has this been fixed? Seems like a simple request for something extremely important. I have been active on my computer for the last hour (630 am to 730 am). I have no meetings on my calendar but Teams still shows me as away. I tried to manually change to active but it won't change from yellow to green. Even if I click on different sidebars within teams it still shows me as away. Please give this issue some attention - everyone is now working from home and using Teams as our communication service.

    Was this answer helpful?

    3 people found this answer helpful.
    0 comments No comments