MS Teams with Sony headphones wh 1000xm4

Hi Sabouba,

I just got my new sony wh-1000 xm4 and had the same issues. I really tweaked everything in teams settings, in single- or two-device-mode... no difference. BUT, in my desperation the last try did it for me. At least okay, not perfect due to the bluetooth limitations. I just manually set the Teams Noise supression setting to High (not Auto). That did the trick. Another thread here, around one year ago, recommend the opposite, switching it off or low, but this did not work for me. Actually I tried this on my working macbook pro in Home office (quiet room), so I cant actually speak for Windows, but you can give it a try. Just try it with the test-call-feature in Teams.

Summing up:
in Teams the Noise supression is manually set to HIGH
auto mic-sensivity is switched on
the mx4 is in two-device-mode with full Noise-cancelling on (no difference in single device mode)

worked for me on a mac book pro, with macOS Monterey 12.3.1
Microsoft Teams Version 1.5.00.9159

So this is okay for home office, but i decided to order an additional plug-in mic with cable connection to my notebook, when I am going to work in the noisy office again some days per week. The good about this thing is that its mic is noisecancelling (unlike the xm4 built in mic) and has a small control for Mute and Volume. So my colleagues in the room cant be heard in a group call. I think this could be a compromise for me because normally in the office I rather stay at the desk while I am in group calls. But keep in mind, while using the xm4 with cable, all bluetooth connections are disconnected. But another pro is, that your are able to use this setup for your Playstation or Xbox Controller and spare a gaming headset :)

"FULAIM Boom Microphone Cable Compatible with Sony WH-1000XM4 & WH-1000XM3 Headphones with Volume Control & Mute Switch for PC, Laptop, PS4 PS5 Xbox One Controller"

Thanks Anker89 for the advice.

i tried it and didnt work with windows.

Thanks Sergio,

still the same actually. seems that Sony has an issue with Bluetooth connectivity.

i am using the same headset now but with the wire, but it looses the purpose of being flexible during long calls

I have the same problem where people on Teams tell me after a few minutes they hear me as if I am far away from a microphone. I bought a separate mic but when I use custom setup with the mic, I cannot hear anything on the headset.

Sony branded headphones are not on the approved list for MS Teams. Maybe that's why its not working correctly. https://www.microsoft.com/en-au/microsoft-teams/across-devices/devices/category/headsets/36