MS Teams with Sony headphones wh 1000xm4

Anonymous
2022-04-19T19:22:31+00:00

I am using MS team frequently and calls are taking long time so decided to get a "good" headphones. I bought Sony headphones WH 1000xm4. The headphones work perfectly with the iPhone and iPad but not with MS Teams on laptop when connected via Bluetooth!

the sound keeps breaking and I had to switch to the laptop mic because people on the call keeps telling me that my voice is not clear when using the headphone mic.

Any idea how to fix this ?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2022-04-19T20:25:01+00:00

    Hi Sabouba , I'm Sergio, it's a pleasure to help you.

    You can try to:

    1. Check for pending operative system and Teams updates.
    2. Remove all bluethoot headset from the devices list and connect it again to the computer.
    3. Make a test call.

    To make a test call, select your profile picture, then choose Settings > Devices. Then select Make a test call under Audio devices.

    In a test call, you'll see how your mic, speaker, and camera are working. Follow the instructions from Test Call Bot and record a short message. The message will play back for you. After that, you'll get a summary of the test call, and you can go to your device settings to make changes.

    1. You might need to change one of your privacy settings. Here's how to check:

    a. Open Settings

    b. Under Privacy, select go to all items related to the audio.

    c. Make sure the setting access for this device is turned On

    d. Close all apps and restart your device

    I hope that you can solve the problem, please let me know about the result.

    Greetings.

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  2. Anonymous
    2022-04-20T07:31:34+00:00

    Thanks Sergio very much.

    I tried all the above and still the quality on Teams calls not good for both listing and speaking.

    Regards

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  3. Anonymous
    2022-04-20T23:11:58+00:00

    Hi Sabouba:

    Excuse me, to isolate the possible cause, what happen if you use the Teams web app from your computer (preferably the last update of Edge or Chrome)?

    Greetings.

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  4. Anonymous
    2022-04-21T20:48:59+00:00

    Hello Sergio,

    I tried the Teams on web and it was a bit better.

    I made a call and was told that my voice was ok but not as good as though the laptop mic.

    Could be the Bluetooth drive that Sony headphone is using ?

    Regards

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  5. Anonymous
    2022-04-22T04:06:01+00:00

    Hi Sabouba:

    To isolate the problem causes, you can prove other app from the laptop using the bluetooth mic and compare it when you use the incorporated mic.

    Additionally, you keep in mind that there is one list of certified audio and camera devices, see:

    https://www.microsoft.com/en-us/microsoft-teams... and

    https://docs.microsoft.com/en-us/microsoftteams...

    Greetings.

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