MS Teams with Sony headphones wh 1000xm4

Anonymous
2022-04-19T19:22:31+00:00

I am using MS team frequently and calls are taking long time so decided to get a "good" headphones. I bought Sony headphones WH 1000xm4. The headphones work perfectly with the iPhone and iPad but not with MS Teams on laptop when connected via Bluetooth!

the sound keeps breaking and I had to switch to the laptop mic because people on the call keeps telling me that my voice is not clear when using the headphone mic.

Any idea how to fix this ?

Microsoft Teams | Microsoft Teams for business | Meetings and calls | Other

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  1. Anonymous
    2022-11-19T06:48:57+00:00

    Here are the steps I've done related to Philippe Plourde1 posted:

    Problem: WH-1000XM4 and WH-1000XM5 cannot connect to Microsoft Teams properly.

    I'm using WH-1000XM5

    1. Connect the device via bluetooth
    2. Once connected, disconnect the device.

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    1. go to this path: Control Panel\Hardware and Sound\Devices and Printers

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    1. You can see your device, right click on it and select 'Properties'.

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    1. Go to 'Services' tab and uncheck the 'Handsfree Telephony' and Click 'Ok' button.

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    1. Connect the device again
    2. Once connected, go to Teams then click your profile image and Select 'Manage account'

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    1. Go to 'Devices' and 'Make a test call' to verify if it works. :)

    (P.S. For WH-1000XM5 user please make sure that Speak-to-Chat is disabled using the app)

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    Hope this helps. :)

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  2. Anonymous
    2022-11-17T09:51:30+00:00

    Thank god I found a fix. I had tried everything.

    Here's how to fix it. Priviously with the 3's, you could go in your drivers or in your device and disable the Hands-Free option. Now ith the 4's and Windows 11, you basicly only have to go to : Control Panel -> Hardware and Sound -> Devices and Printers.

    There you'll find you headphones. Right click, properties -> bluetooth and disable the hands-free option.

    For some reason, even tough the hands-free devices are disabled, the device still has the option enable so microsoft was trying to connect to that service. Took me so much time to find this !

    Cannot find a disable hands-free option on Bluetooth tab, anyone ran on this problem?

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  3. Anonymous
    2022-11-14T16:25:02+00:00

    I've been fighting this issue for a couple of weeks, my Sony headphones stopped working at all with on-line meetings. Worked great with music/podcasts though.

    Stumbled on this post, gave it a try and it works great now! One simple checkbox after trying seemingly everything!

    Wherever you are in the world, Philippe, thank you so much!

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  4. Anonymous
    2022-10-20T14:42:28+00:00

    By golly, that did it! Been having this problem for a long long time. Thank you so much! Sony M4 headphones here.

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  5. Anonymous
    2022-08-05T20:21:55+00:00

    Thank god I found a fix. I had tried everything.

    Here's how to fix it. Priviously with the 3's, you could go in your drivers or in your device and disable the Hands-Free option. Now ith the 4's and Windows 11, you basicly only have to go to : Control Panel -> Hardware and Sound -> Devices and Printers.

    There you'll find you headphones. Right click, properties -> bluetooth and disable the hands-free option.

    For some reason, even tough the hands-free devices are disabled, the device still has the option enable so microsoft was trying to connect to that service. Took me so much time to find this !

    Was this answer helpful?

    50+ people found this answer helpful.
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