MS Teams with Sony headphones wh 1000xm4

Hi @NRHTX, I'm not sure how you could be using the built-in Sony Microphones if you followed the steps you described above. If I understand correctly, these steps are to disable the Sony headset as a Headphone + Microphone combo and just leave the option of Headphones alone. Is that correct? I followed the steps and the microphone was no longer an option in Teams, it just defaults to the PC mic. I'm completely lost on this issue, using XM5s with windows 10. My headphones have worked perfectly with Teams for about 2 months and now have decided to stop working.

Hi, @Igor Tomašec I have been using the built-in Sony microphones via Bluetooth. I tried using the 3.5mm wire, but it was a little short, plus I like moving around the house. So far, since I found this fix, it has been awesome.

Another thing I discovered yesterday. When I had two devices connected in "Managed Connected Device," I would hear the beeps and notifications, and when the phone rang, it would cut out the person speaking on Microsoft Teams. I found the solution on Reddit, where someone posted to click on the 3 dots of the second device and select Fixing playback device. This will mute the other device, and you will not get cut off or miss the meeting details.

I hope this helps.

By your solution are you using the Sony XM5 microphone or the laptop one?

Hi SherylStiles

I am having the same issues using XM5.

I have two devices connected, one to my Pixel 6 and one to Windows 10. I do a lot of meetings in Teams on my PC. I have noticed when I do not speak for a while. The others cannot hear me until I disconnect and reconnect. This is driving me crazy every time I have to do this.

I also noticed in the app Manage Connected Device that the speaker icon switches back to my Pixel 6 phone. I am, however, still connected to my Windows 10 computer, which displays "Connected voice and music." But the other people in the meeting cannot hear me unless I disconnect and reconnect.

On the phone app, if I click on my PC name to switch, I get an alert: "The playback device cannot be switched during a phone call. Is this normal?"
Should I disable this switching back and forth?

I already called Sony 3 times and I cannot get this to work.

I'm hoping that by now you've discovered that your issue isn't with Teams, but with the **** microphones in the Sony earbuds. They're stellar for listening, but they are useless for making phone or teams calls.