MS Teams with Sony headphones wh 1000xm4

Hi Sabouba,

I just got my new sony wh-1000 xm4 and had the same issues. I really tweaked everything in teams settings, in single- or two-device-mode... no difference. BUT, in my desperation the last try did it for me. At least okay, not perfect due to the bluetooth limitations. I just manually set the Teams Noise supression setting to High (not Auto). That did the trick. Another thread here, around one year ago, recommend the opposite, switching it off or low, but this did not work for me. Actually I tried this on my working macbook pro in Home office (quiet room), so I cant actually speak for Windows, but you can give it a try. Just try it with the test-call-feature in Teams.

Summing up:
in Teams the Noise supression is manually set to HIGH
auto mic-sensivity is switched on
the mx4 is in two-device-mode with full Noise-cancelling on (no difference in single device mode)

worked for me on a mac book pro, with macOS Monterey 12.3.1
Microsoft Teams Version 1.5.00.9159

So this is okay for home office, but i decided to order an additional plug-in mic with cable connection to my notebook, when I am going to work in the noisy office again some days per week. The good about this thing is that its mic is noisecancelling (unlike the xm4 built in mic) and has a small control for Mute and Volume. So my colleagues in the room cant be heard in a group call. I think this could be a compromise for me because normally in the office I rather stay at the desk while I am in group calls. But keep in mind, while using the xm4 with cable, all bluetooth connections are disconnected. But another pro is, that your are able to use this setup for your Playstation or Xbox Controller and spare a gaming headset :)

"FULAIM Boom Microphone Cable Compatible with Sony WH-1000XM4 & WH-1000XM3 Headphones with Volume Control & Mute Switch for PC, Laptop, PS4 PS5 Xbox One Controller"

Yeah changed the noise suppression to High worked for me too :)

Hello Markus, does the microphone of your XM5 headset still works in Teams after 30 minutes?

I have the WH-1000XM4 and the issue is that after about 15-20 minutes the microphone stops working in Teams with Hands-Free AG Audio activated.

Hi @NRHTX, I'm not sure how you could be using the built-in Sony Microphones if you followed the steps you described above. If I understand correctly, these steps are to disable the Sony headset as a Headphone + Microphone combo and just leave the option of Headphones alone. Is that correct? I followed the steps and the microphone was no longer an option in Teams, it just defaults to the PC mic. I'm completely lost on this issue, using XM5s with windows 10. My headphones have worked perfectly with Teams for about 2 months and now have decided to stop working.

My Apologies, @Dean Madden

You are correct, I just found out today that it was the PC microphone picking up my voice. I conducted a test today and when I walked away my co-worker told me she could not hear me.

I went ahead and enabled WH-1000XM5 Hands-Free AG Audio.

Sony Need to fix this ASAP

Hi,

I did follow your steps and deactivated WH-1000XM5 Hands-Free AG Audio and restarted the PC. **** As you realized there is now no option to choose the XM5 as microphone in the teams settings. However, I just reactivated the AG Audio setting and since then it has worked fine with everything.

I can switch in the sony app between PC - Phone. The sound change depending on phone or PC is playing sound. And also in Teams I can choose the XM5 for audio and also microphone.

I have restarted the headphones a couple of times, also the PC and the phone and everything still works perfect.

I do not know why, but i´m happy.

Hi @NRHTX, I'm not sure how you could be using the built-in Sony Microphones if you followed the steps you described above. If I understand correctly, these steps are to disable the Sony headset as a Headphone + Microphone combo and just leave the option of Headphones alone. Is that correct? I followed the steps and the microphone was no longer an option in Teams, it just defaults to the PC mic. I'm completely lost on this issue, using XM5s with windows 10. My headphones have worked perfectly with Teams for about 2 months and now have decided to stop working.

Hi, I thought the same as you when I switch it from  WH-1000XM5 Hands-Free AG Audio to WH-1000XM5 Stereo. At first, I thought the people on the other would not hear me and it is working fine. As of matter of fact, I just got off a 2.5-hour meeting with no issues

Below is how I have my XM5 set up on my PC and also in Teams and all other apps like GoT0Meeting.

trust me, when I did the switch I was nervous, but it has been working great since Feb 16.

This worked for me, thank you so much.