Microsoft Teams will not start and stuck at "Loading Microsoft Teams..."

Anonymous
2020-06-23T19:53:51+00:00

Good day,

I just downloaded and installed MS Teams (Teams_windows_x64.exe File version 1.3.0.15561 93.5MB) on my son's HP Laptop i3-6100U CPU @2.30 Ghz 6GB RAM running Windows 10 64-bit.  No other apps are running (I do have Microsoft 365 installed), however after the white window that says "Installing Microsoft Teams..." then switches to say "Loading Microsoft Teams" with the 3 counting dots moving, but that is all it ever does.  The screen never gets to the login screen (I installed the same on my wife's laptop which works fine as is on my desktop PC).  It just sits at that loading screen endlessly.

When looking at Task Manager, I do see the MS Teams process which has 4 sub-processes - 1 says Loading Microsoft Teams, and 3 says Microsoft Teams. None are showing any CPU % or Disk % usage.  The only items that show activity are Memory (105MB total) and 0.2% GPU

I have already uninstalled 3 times, removed everything from %Appdata%\Microsoft\teams directory after each uninstall and rebooted several times after each. Result is the same after each install attempt.

As a point of reference, when trying to run Teams, the current overall CPU usuage is only 30%, Memory is 52%, Disk is 6%, and the laptop is running over wifi and does connect to internet (as I tested Edge and it works fine, as does Outlook and all other Office apps.

Please help?

Thank you

-Michael

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments
Answer accepted by question author
Anonymous
2020-11-20T08:50:27+00:00

I might have a fix!

NB: DO NOT install Teams as stand-alone app. As i understand it conflict with the one provided with Office via 'Teams Machine - Wide Installer'.

First check if you find C:\Program Files (x86)\Teams Installer folder with two file in ('setup.json' and 'Teams.exe').

If YES, this fix should work for you.

1) UnistallTeams and all the Office suite (mine is 365 provided by University IT but as i understand it should work also for other IT provided suite and for private licence)

  1. Go to File Explore (or Win+R) and paste *%appdata%\Microsoft*
  2. Find 'Teams' folder and delete it.
  3. Restart your PC.
  4. Install again your office suite, login and update it (open Word -> Account -> Update Options -> Update now)
  5. Restart your PC again.
  6. If after restart Teams login automatically appear it should be fixed and just login. If not, follow the next steps
  7. After you fully update Office, open File Explorer and go to C:\Program Files (x86)\Teams Installer
  8. Execute 'Teams.exe' and a new installation and login process should start.

10) ENJOY

Was this answer helpful?

100+ people found this answer helpful.
0 comments
Answer accepted by question author
Anonymous
2021-01-22T17:08:32+00:00

For me it was just :

  1. uninstall Teams
  2. click on C:\Program Files (x86)\Teams Installer\Team.exe

Was this answer helpful?

10+ people found this answer helpful.
0 comments

58 additional answers

Sort by: Newest
Most helpful Newest Oldest
  1. Anonymous
    2021-01-27T11:51:19+00:00

    Hi,

    I've had the same issue today. When opening MS teams it stayed on Loading...

    After a few attempts the following seemed to work thus far for me, a different solution as is given earlier with running it in compatibility mode. 

    I've removed the MS Teams and used an older setup for the installation. I still had this setup in my download files.

    MS Teams opened correctly after installation, I've even updated to the most recent version again as is requested in MS Teams application after detecting the older version.

    I hope this might be helpfull.

    Regards,

    Richard

    Was this answer helpful?

    0 comments
  2. Anonymous
    2021-01-27T09:52:35+00:00

    Gracias. Tenía el mismo problema, y había probado a reiniciar Windows, reinstalar Teams, borrar la carpeta de Teams, etc., y nada funcionaba.

    Siguiendo tus instrucciones vuelvo a tener Teams.

    Un Saludo

    Jaime M.

    Was this answer helpful?

    0 comments
  3. Anonymous
    2021-01-27T07:31:17+00:00

    Thank you!

    This worked for me also, except I cheated a bit and simply uninstalled the standalone I had installed, then went an ran the installer in the C:\Program Files (x86)\Teams Installer folder and all is well.

    Many thanks.

    No thanks to anyone from Microsoft.

    Bob

    Was this answer helpful?

    0 comments