MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-09-24T07:45:16+00:00

    I would also highly recommend disabling the "new meeting experience" mode under the settings --> general, in case you have it enabled. The latest version is extremely slow even on the MB Pro 16 if that's enabled making the video calls run in slow motion... (at least on my end!).

    Once disabled it's at least usable.

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  2. Anonymous
    2020-09-29T07:11:35+00:00

    same was reported years ago: https://microsoftteams.uservoice.com/forums/555103-public/suggestions/36387562-mac-teams-helper-takes-up-too-much-cpu-and-makes?page=14&per\_page=20

    same issue affects skype as well.

    what is MS doing to resolve that issue?

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  3. Anonymous
    2020-10-01T20:00:26+00:00

    I am entirely stunned as MS is unable to solve such an important problem for its users on the Mac platform. In my case, I am using a MacBook Air 2020 Core i7 16GB RAM, and I am struggling to use MS Teams Meetings because of the MS Teams Helper.

    I see that the problem has been going on for months or years, and nobody does anything about it. You should apologize to the Apple user community.

    I'm required to use third-party apps like Turbo Boost Switcher Pro to manage my CPU when I use MS Teams Meetings. This is embarrassing!

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  4. Anonymous
    2020-10-05T13:20:40+00:00

    COME ON, MICROSOFT!!! THIS IS NOT SUSTAINABLE!!

    EVERYONE IS FORCED TO USE YOUR SOFTWARE BUT IF THEY HAVE A MAC THEY ARE UNFAIRLY PENALISED!!!

    DO SOMETHING!!

    85% + 77% OF MY CPU!?!??!?!?

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  5. Anonymous
    2020-10-05T13:45:47+00:00

    I'd recommend opening up a support ticket.  It took about three weeks of going round and round with screen shares with some of the MS support engineers to show them what was happening.  Luckily, the issue was repeatable.

    Ultimately they said they were able to clean something out on the backend, hence the need for a support ticket.  My support ticket number was 21663983.  Locally I had to do the following.

    Uninstall Teams client

    Completely empty your trash

    Open terminal and run the following remove commands.

    rm -rf ~/Library/Application Support/Microsoft/Teams/Application Cache/Cache

    rm -rf ~/Library/Application Support/Microsoft/Teams/blob_storage

    rm -rf ~/Library/Application Support/Microsoft/Teams/Cache

    Reinstall client

    I did this with whatever voodoo they did on the backend....I think what they did fixed it honestly.  They were adamant that I completely empty the trash bin on the last try.  I had gone through uinstall/reinstall a hundred times up until then.

    But again, I don't think any of it would have been resolved had I not opened the support ticket.

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