MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-09-23T15:30:25+00:00

    This issue still exists in the latest version of Teams - 1.3.00.24758

    Always high CPU levels directly when having an active video conference or sharing screen...

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  3. Anonymous
    2020-09-23T15:55:32+00:00

    My battery on my 4 months new macbook drains from 100 down to 30 in a 45min video call! Please fix this!

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  4. Anonymous
    2020-09-23T21:36:31+00:00

    The Mac app just received a significant update this week, but this new version seems to be even more resource intensive than the last one.

    I may have stumbled upon a fix... when I use Teams in fullscreen mode, the CPU utilization goes way down and the fans are much quieter. But when the window is not maximized, the Teams Helper app remains at 200%-300% CPU use.  Anyone else find this behaviour?

    Using a 2020 MacBook Air.

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  5. Anonymous
    2020-09-24T02:32:50+00:00

    Thanks for thisinsight, Rob. I will test tomorrow and report back. Of course my issue with running full screen is that my ability to multi-task is nil. :(

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