MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

218 answers

Sort by: Oldest
  1. Anonymous
    2022-07-06T08:15:24+00:00

    I give it a try once a month, but quit the client directly as soon as it becomes unusable. Normally after seconds, sometimes during the first call. So I can verify that the current version runs into the same problem as the version before.

    ATM, I use the browser version for my daily work. I have no "reactions" and cannot see them and cannot remote control another screen, but at least I can talk to my co-workers.

    I really don't get why this problem seems to be unsolvable.

    Was this answer helpful?

    0 comments No comments
  2. Anonymous
    2022-07-06T08:41:06+00:00

    the problem is THEY DON'T CARE what benefit is it to them to sort it.

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  3. Anonymous
    2022-07-11T17:59:40+00:00

    the problem is THEY DON'T CARE what benefit is it to them to sort it.

    This thread has been active for 2 years.... WT Eff?.... Disaster!

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  4. Anonymous
    2022-07-26T19:04:24+00:00

    I wrote a bash script along with 'cpulimit' via Homebrew to stop it from overusing CPUs. Had to do the same for OneDrive. while it does slow MS teams down a bit, my mac remains usable. YMMV

    #!/bin/bash
    while [[ 1 ]]; do
    clear
    date
    cpulimitpids=ps auxm | egrep -v "grep" | egrep cpulimit | egrep "pid=" | tr -s " \t" "\t" | cut -f 15 | tr -s "=" "\t" | cut -f2

    echo OneDrive:  
    uppercasename=ONEDRIVE  
    apppids=`ps auxm | egrep OneDrive | egrep -v grep | egrep -v "File Provider|FinderSync" | tr -s " \t" "\t" | cut -f2 | sort -n`  
    for apppid in ${apppids[@]}; do  
         FOUND=`echo $cpulimitpids | tr " " "\n" | egrep "^$apppid\$" | wc -l`  
        if [[ "$FOUND" -eq "0" ]]; then  
            cpulimit --limit=100 --lazy --include-children --pid=$apppid &  
        fi  
        echo ${uppercasename}:  $apppid  Found:  $FOUND  
    done  
    
    echo Teams:  
    uppercasename=TEAMS  
    apppids=`ps auxm | egrep 'Microsoft Teams Helper' | egrep -v GPU | tr -s " \t" "\t" | cut -f2 | sort -n`  
    for apppid in ${apppids[@]}; do  
        FOUND=`echo $cpulimitpids | tr " " "\n" | egrep "^$apppid\$" | wc -l`  
        if [[ "$FOUND" -eq "0" ]]; then  
           cpulimit --limit=100 --lazy --include-children --pid=$apppid &  
        fi  
        echo ${uppercasename}:  $apppid  Found:  $FOUND  
    done  
    sleep 60  
    

    done

    Was this answer helpful?

    4 people found this answer helpful.
    0 comments No comments
  5. Anonymous
    2022-08-10T17:17:06+00:00

    What "fixed" it for me was going into Preferences, then Files, and choosing for Teams to open files in the teams app. I had changed it to Desktop App before since I like that better but noticed the spiking in Microsoft Teams Helper (Renderer). Had been like this for about 2 weeks then it struck a lightbulb that this started when I made the change initially. As soon as I reverted back to Teams in that setting the problem went away almost instantly.

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments