MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments

218 answers

Sort by: Oldest
Most helpful Newest Oldest
  1. Anonymous
    2022-05-16T09:55:18+00:00

    With or without external monitor the Teams Help Renderer seems to follow some modulation between +80%CPU and 15% CPU. (Teams in stand by - no meeting going on).

    @Microsoft: please solve this.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments
  2. Anonymous
    2022-05-19T09:28:18+00:00

    Hi Dr JPH,

    We have noticed this issue Microsoft Team Helper takes certain amount of CPU for mac, we will continue investigating this issue and seeking help for our related team.

    Once we get any information, we will let you know as soon as possible. Current if it is acceptable, we would like to suggest using the Teams web, which you can login through http://teams.microsoft.com/ 

    Let me know if you still need any assistance.

    Yours Sincerely,

    George

    George,

    I can actually see two Microsoft Teams Helper (Renderer) apps running at the same time in the Activity Monitor. Both using up on average 560MB.

    Is this normal, should I be only seeing one of these apps running?

    This is on a brand new Mac Book Pro.

    James

    Was this answer helpful?

    0 comments
  3. Anonymous
    2022-06-14T13:55:17+00:00

    ive got a 2021 macbook pro (M1) and see the same issue, thankfully it doesnt get to 100% and the fans dont kick in, but it does get hot and the two processes still use between 5 and 50% consistently. I turned off hardware acceleration and that has helped a little

    Was this answer helpful?

    0 comments
  4. Anonymous
    2022-06-15T09:19:08+00:00

    2 YEARS!!!!!

    Was this answer helpful?

    5 people found this answer helpful.
    0 comments
  5. Anonymous
    2022-06-20T17:43:00+00:00

    I have de same problem (2 Teams Helper process) and using an average 1.6GB (Mac mini M1). In Windows Teams using about 600MB how can be possible?

    Was this answer helpful?

    0 comments