MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-03-19T10:00:53+00:00

    You really must fix this. 

    This is incredible: 

    I can't do anything on my Mac when in a Teams meeting. This problem has been for a really long time now, so I understand that we should find other solutions that Microsoft products to get things done.

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  2. Anonymous
    2021-03-24T13:32:07+00:00

    You really must fix this. 

    This is incredible: 

    Image

    I can't do anything on my Mac when in a Teams meeting. This problem has been for a really long time now, so I understand that we should find other solutions that Microsoft products to get things done. 

    It's unbelievable actually.  It's the same with Skype too. I guess because we are on Mac, they are not bothered about fixing it. Just pushes you towards Zoom (which does NOT have this issue)

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  3. Anonymous
    2021-03-24T13:46:33+00:00

    Thanks for tips! I will try zoom. And I think you're right. Microsoft probably think it's Apples problem.

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  4. Anonymous
    2021-03-29T12:10:15+00:00

    To help your Mac to some extent at least.

    I struggled with fan  working high  in Macbook Air, when activating Teams meeting.
    Following adjustments helped me ( well, partially).

    Go to Teams/Your photo (upper right)/Settings:

    • (in the middle) check option "Switch off hardware GPU acceleration..."
    • (at the bottom) check option "Switch off the animations"
      Restart Teams.

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  5. Anonymous
    2021-03-29T12:24:31+00:00

    Thanks, I will try those changes immediately.

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