MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-03-05T05:17:34+00:00

    Hi,

    It's almost a year later and this is still a serious problem. I'm finding the Renderer Helper is using up to 120% of CPU!

    Has more progress been made on this?

    Thanks,

    Brandon

    NO, I Reset my macbook and now I not install Teams. I wait that this problem will resolve.

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  2. Anonymous
    2021-03-05T15:12:36+00:00

    I've been having the same issue for months and today I think it's finally resolved! :)

    It might be a workaround only but I've just tuned off GPU hardware acceleration on Teams and now I am using it incredibly smooth on Macbook Pro 2017 Big Sur (11.2.2). No side effects and CPU/memory usage down to normal.

    How to disable GPU hardware acceleration and animations.

    • Click the user profile picture and then Settings.
    • In the Settings window, check Disable GPU hardware acceleration and Turn off animations.
    • Close and restart Microsoft Teams

    Be happy!

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  3. Anonymous
    2021-03-08T14:04:39+00:00

    Hi! It´s NOT a working fix on my Macbook Air 2018 with Mojave. My Teams meeting are more of fan meeting...

    Håkan from Sweden

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  4. Anonymous
    2021-03-17T09:47:42+00:00

    Same.  Got the M1 Air with 16GB and it eats up everything I throw at it, even Teams.  

    Helps that it doesnt have a fan also :)

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  5. Anonymous
    2021-03-17T11:00:14+00:00

    Not a surprise, but using a connected display with different spaces on my Mac (Air 2020 i5 16GB) while running Teams (renderer) is loading up to 98% of CPU and heating up to 102C. 

    If you use a second screen and running Teams, the computer will crash if you try to share the screen - it becomes unresponsive!

    When disconnected from the second display (HDMI), performance is slightly better, and you can use other apps simultaneously.

    That's a big flaw; now I only use my second display when not running Teams.

    I have noticed a few improvements in the last update, but still a lot of homework to do. 

    Come on, MS! You get a big fat check to get your job done.

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