MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-02-18T06:16:34+00:00

    Thanks for sharing this. I tested and found the same issue. While the monitor is connected. It shows CPU Usage > 350% 

    Image

    After disconnecting Monitor it drops to 5-8%.

    Specs:
    macOS Catalina Version 10.15.7 (MacBook Pro with Quad-Core Intel Core-i7)
    Microsoft Teams Version 1.3.00.33671.

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  2. Anonymous
    2021-02-23T05:39:23+00:00

    I have just experienced a 100% CPU usage recorded on my new M1 silicon MacBook Pro 13".

    I was on a video call meeting and with some apps running in the back ground. (MS Word, Calendar and MS Edge)

    The MBP was certainly very very hot and the fan kicked in.

    (oops... I just read Shaun Trane's post and was indeed hooked up to a 2nd monitor... let me try again unhooked)

    Kevin

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  3. Anonymous
    2021-02-23T11:29:30+00:00

    I think it's because teams is free, Microsoft uses your pc resources to their advantage(I might be wrong). That's the reason why I use zoom and always will.

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  4. Anonymous
    2021-03-04T18:23:29+00:00

    It's like: My Chevy engine is overheating. The Chevy customer service says "Try the bike provided in the trunk"

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  5. Anonymous
    2021-03-05T00:55:47+00:00

    Hi,

    It's almost a year later and this is still a serious problem. I'm finding the Renderer Helper is using up to 120% of CPU!

    Has more progress been made on this?

    Thanks,

    Brandon

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