MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-11-03T09:58:54+00:00

    Same here, MBP is unusable during call with camera and background image/blurring etc. Version 1.3.00.26266, newest Mac OS.

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  2. Anonymous
    2020-11-05T03:19:54+00:00

    TNoonan -I tried everything else, before I found your update.  Nothing else worked.   Your update - VOILA - cleans up all of the TEAMs EXCESS resource use.   

    this is Awesome.

    Now - MICROSOFT - why don't you tell everyone about this.

    I have opened 2 businesses this year, and standardized both on TEAMs and 365.  

    Before finding this - I was about to throw that all out, and move to another provider. 

    Tell the world.   you will keep happy customers, instead of getting defections to GSUITE, Zoom, and others.

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  3. Anonymous
    2020-11-06T16:26:35+00:00

    Hi Dr JPH,

    We have noticed this issue Microsoft Team Helper takes certain amount of CPU for mac, we will continue investigating this issue and seeking help for our related team.

    Once we get any information, we will let you know as soon as possible. Current if it is acceptable, we would like to suggest using the Teams web, which you can login through http://teams.microsoft.com/ 

    Let me know if you still need any assistance.

    Yours Sincerely,

    George

    That was a really nice answer George. Congratulations and thanks,

    Are there any new news about when this bug will get fixed?

    Thanks,

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  4. Anonymous
    2020-11-09T18:49:21+00:00

    I have the same issues. 2019 MacBook Pro 13, quad 1.7 and it heats up to over 95c. Please fix it, its ridiculous.

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  5. Anonymous
    2020-11-09T20:23:28+00:00

    I've taken to using a windows PC to run teams. After 6months of running teams on my MAC the high temperatures generated by teams has resulted in my battery now dying after only 200 cycles. Its insane that needing to spend 6hrs a day in meetings with faulty software causes hardware degradation but this seems to be the end result of the Apple design. Obviously not intended for the MBP to run at such high CPU temp for prolonged time. Given that this has been outstanding for a very long time it seems the issue is systemic and that there will be no fix coming.

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