This browser is no longer supported.
Upgrade to Microsoft Edge to take advantage of the latest features, security updates, and technical support.
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.
Many thanks in advance.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
ive got a 2021 macbook pro (M1) and see the same issue, thankfully it doesnt get to 100% and the fans dont kick in, but it does get hot and the two processes still use between 5 and 50% consistently. I turned off hardware acceleration and that has helped a little
Hi Dr JPH,
We have noticed this issue Microsoft Team Helper takes certain amount of CPU for mac, we will continue investigating this issue and seeking help for our related team.
Once we get any information, we will let you know as soon as possible. Current if it is acceptable, we would like to suggest using the Teams web, which you can login through http://teams.microsoft.com/
Let me know if you still need any assistance.
Yours Sincerely,
George
George,
I can actually see two Microsoft Teams Helper (Renderer) apps running at the same time in the Activity Monitor. Both using up on average 560MB.
Is this normal, should I be only seeing one of these apps running?
This is on a brand new Mac Book Pro.
James
With or without external monitor the Teams Help Renderer seems to follow some modulation between +80%CPU and 15% CPU. (Teams in stand by - no meeting going on).
@Microsoft: please solve this.
People - I found the bug and some kind of a solution with the help of seo-praxis.de
Main question: If you are joining a teams meeting, your pc is getting very loud, and slow?
Question 1: Do you use Teams MacOS App?
Question 2: Do you use external screens?
Then the solution might be working for you as well.
Step 1: Go into an empty meeting/test with a friend & close all other Apps beside Teams.
Step 2: Open "Activity Monitor" and watch CPU usage.
Step 3: Wait until the mac CPU usage is getting high (>50%)
Step 4: Don't get angry.
Step 5: Disconnect all external monitors.
Step 6: Wait 1-3minutes (it sometimes takes a while).
Step 7: Your mac should now be down to <20% CPU usage and you can have the meeting normally.
Since the Team around Teams is obviously not able to fix this bug since 2 years..
at least the solution will enable you to take part in meetings again.
Thanks goes to Technical SEO Agency from Freiburg Breisgau seo-praxis.de
Another upside—I don't have to run my in-home white noise generator any more to emulate the HVAC system at the office. Teams ramps up my fans and keeps them going. And just like when the HVAC at the office shuts down at 7pm and the silence is eerie, so it is when I end a Teams call.
I especially appreciate the noise level that comes through from a presenters mic as well—adds to the collective ambience and I nearly feel like I'm back in my cubicle.
Silence is overrated.
2019 MBPro, i9, 32gb RAM. Two things are guaranteed to run my fans at full RPM. Rendering from my 3D app, pushing all 8 cores to 100%, and MS Teams.