MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-05-27T13:10:29+00:00

    Great, thanks for the reply. The web app is fine as a stop gap, but can you provide a timeline for resolving this issue?

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  2. Anonymous
    2020-05-23T07:29:45+00:00

    Hi Dr JPH,

    We have noticed this issue Microsoft Team Helper takes certain amount of CPU for mac, we will continue investigating this issue and seeking help for our related team.

    Once we get any information, we will let you know as soon as possible. Current if it is acceptable, we would like to suggest using the Teams web, which you can login through http://teams.microsoft.com/ 

    Let me know if you still need any assistance.

    Yours Sincerely,

    George

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