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Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.
Many thanks in advance.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
I'm having this exact same issue, coupled with not being able to share my screen and audio hanging.
Also seeing this issue - with CPU maxing and fans running as soon as I enter a teams call. This also seems to be preventing me from effectively working live in other applications live via share in teams call because CPU is so strapped. Please fix!!!!
Hi Dr JPH,
We have noticed this issue Microsoft Team Helper takes certain amount of CPU for mac, we will continue investigating this issue and seeking help for our related team.
Once we get any information, we will let you know as soon as possible. Current if it is acceptable, we would like to suggest using the Teams web, which you can login through http://teams.microsoft.com/
Let me know if you still need any assistance.
Yours Sincerely,
George
Hi Mr Xu,
Having 2 mac , one is using high CPU ressources when Teams is launched, the other not. The second one uses a previous version, the 1.00.309271. So, i've copied the previous version in the other mac, and then it's ok on both of my macs.
Maybe the Microsoft team should compare the version 1.00.309271 with the last one to find out what's going wrong?
Til this time, and if i'm right, could Microsoft give access to older version to download it ?
Regards
LC
Teams Web is a workaround and is not as feature rich.
This issue has been a nightmare!
When will MS fix this and it existed well before this version.