MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-08-13T19:34:25+00:00

    That's interesting. I'm running a newer version updated two days ago. "You have Microsoft Teams Version 1.3.00.21753. It was last updated on 8/11/20."

    Wonder why yours was updated more recently but is older?

    What a mess. I'll post an update when I've had time to observe performance on my four different Mac workstations.

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  2. Anonymous
    2020-08-13T15:19:36+00:00

    This problem is driving me crazy. Seems worse than it used to be. Any video call I take part off on MS Teams makes my fans kick on to be super loud and my microphone picks it up. Would love to see a fix for this.

    Machine specs:

    MacBook Pro (16-inch, 2019)

    2.4 GHz 8-core Intel Core i9

    64 GB 2667 MHz DDR4

    AMD Radeon Pro 5500M 8 GB

    Teams Version: 1.3.00.18164 (updated on 08/12/2020)

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  3. Anonymous
    2020-08-13T07:18:05+00:00

    Any update on the fix for this?

    Its getting ridiculous now, how can this go on for so long?

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  4. Anonymous
    2020-08-12T16:41:57+00:00

    Does that mean that the CPU Usage issue is still there?

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  5. Anonymous
    2020-08-12T16:34:59+00:00

    The Mac app just received a significant update this week, but this new version seems to be even more resource intensive than the last one.

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