MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

218 answers

Sort by: Newest
  1. Anonymous
    2020-09-23T15:55:32+00:00

    My battery on my 4 months new macbook drains from 100 down to 30 in a 45min video call! Please fix this!

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  2. Deleted

    This answer has been deleted due to a violation of our Code of Conduct. The answer was manually reported or identified through automated detection before action was taken. Please refer to our Code of Conduct for more information.


    Comments have been turned off. Learn more

  3. Anonymous
    2020-09-23T15:30:25+00:00

    This issue still exists in the latest version of Teams - 1.3.00.24758

    Always high CPU levels directly when having an active video conference or sharing screen...

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2020-09-23T15:17:32+00:00

    This problem still exists. Please fix it.

    Was this answer helpful?

    1 person found this answer helpful.
    0 comments No comments
  5. Anonymous
    2020-09-22T23:53:49+00:00

    Same issue here. Until a fix is released, use the web version which runs smoothly - not ideal, but a good workaround.

    Was this answer helpful?

    0 comments No comments