MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-10-16T09:49:33+00:00

    maybe a little workaround, restart your teams after calls where you have been sharing your screen of video dialing, it frees up some memory and you are good for a while

    i also tried disabling GPU acceleration, does not work

    but indeed i also have a macbookpro 2020 fullspec, 64GB RAM, and teams just slows the whole thing down

    and also since my upgrade to mac os big sur, my notifications text is gone, i use teams in dark mode

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  2. Anonymous
    2020-10-13T00:59:46+00:00

    Teams on Mac is unusable really, as soon as I do a call my CPU goes to 100% and my macbook becomes unresponsive... and I have a macbook prod 16"  2.3 GHz 8-Core Intel Core i9.

    Please MS fix this!

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  3. Anonymous
    2020-10-08T22:59:57+00:00

    Teams is quite poor quality these days affecting calls going all jittery as it consumes high amounts of CPU.

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  4. Anonymous
    2020-10-05T13:45:47+00:00

    I'd recommend opening up a support ticket.  It took about three weeks of going round and round with screen shares with some of the MS support engineers to show them what was happening.  Luckily, the issue was repeatable.

    Ultimately they said they were able to clean something out on the backend, hence the need for a support ticket.  My support ticket number was 21663983.  Locally I had to do the following.

    Uninstall Teams client

    Completely empty your trash

    Open terminal and run the following remove commands.

    rm -rf ~/Library/Application Support/Microsoft/Teams/Application Cache/Cache

    rm -rf ~/Library/Application Support/Microsoft/Teams/blob_storage

    rm -rf ~/Library/Application Support/Microsoft/Teams/Cache

    Reinstall client

    I did this with whatever voodoo they did on the backend....I think what they did fixed it honestly.  They were adamant that I completely empty the trash bin on the last try.  I had gone through uinstall/reinstall a hundred times up until then.

    But again, I don't think any of it would have been resolved had I not opened the support ticket.

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  5. Anonymous
    2020-10-05T13:20:40+00:00

    COME ON, MICROSOFT!!! THIS IS NOT SUSTAINABLE!!

    EVERYONE IS FORCED TO USE YOUR SOFTWARE BUT IF THEY HAVE A MAC THEY ARE UNFAIRLY PENALISED!!!

    DO SOMETHING!!

    85% + 77% OF MY CPU!?!??!?!?

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