MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-11-06T16:26:35+00:00

    Hi Dr JPH,

    We have noticed this issue Microsoft Team Helper takes certain amount of CPU for mac, we will continue investigating this issue and seeking help for our related team.

    Once we get any information, we will let you know as soon as possible. Current if it is acceptable, we would like to suggest using the Teams web, which you can login through http://teams.microsoft.com/ 

    Let me know if you still need any assistance.

    Yours Sincerely,

    George

    That was a really nice answer George. Congratulations and thanks,

    Are there any new news about when this bug will get fixed?

    Thanks,

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  2. Anonymous
    2020-11-05T03:19:54+00:00

    TNoonan -I tried everything else, before I found your update.  Nothing else worked.   Your update - VOILA - cleans up all of the TEAMs EXCESS resource use.   

    this is Awesome.

    Now - MICROSOFT - why don't you tell everyone about this.

    I have opened 2 businesses this year, and standardized both on TEAMs and 365.  

    Before finding this - I was about to throw that all out, and move to another provider. 

    Tell the world.   you will keep happy customers, instead of getting defections to GSUITE, Zoom, and others.

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  3. Anonymous
    2020-11-03T09:58:54+00:00

    Same here, MBP is unusable during call with camera and background image/blurring etc. Version 1.3.00.26266, newest Mac OS.

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  4. Anonymous
    2020-10-18T14:18:21+00:00

    I'm not using the Teams app anymore. As I don't have another option but to use MS solutions because of the corporate stack, the workaround which is working ok is to use Teams on the Chrome web app. Use significantly less CPU load, energy, and everything else. 

    It's embarrassing, of course, but had to buy and install Turbo Booster Switcher Pro to deactivate the booster in addition to using Chrome. 

    Any other app like Zoom, Google Meet, Whereby, and others have a better experience Than Teams. Shame on you, MS. 

    Another problem I have after the recent update is that I need to approve permission for sharing screen and quit Teams and then load again every time I need to share any presentation on my screen. So I'm not using the Teams app anymore; instead, I'm using it on the Chrome web app. 

    Neither Safari nor Firefox supports Teams’ web app.

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  5. Anonymous
    2020-10-17T23:02:59+00:00

    Similar experience here. Point o point calls with teams consume 150% CPU load without a problem. This happens on every mac at my work site. We even tried a brand new mac with nothing else installed. Don;t try and be mobile and use teams. It completely kills battery's in about 45 min. Its so effective at killing the battery that the OS then complains of battery issues post. Zoom on the other hand consumes 35% CPU in a very very large meeting. Seems microsoft have something very wrong and have not been able to correct it in a year or so. In other words, don;t look for this to be fixed, move to another option.

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