MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-11-18T15:39:42+00:00

    This fix worked for me for about 20 minutes. 

    Now it's back to the same old behaviour. 

    I also suspect that the frequent "updates" that they push out will break whatever this was intended to fix.

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  2. Anonymous
    2020-11-18T15:33:37+00:00

    As an update, I haven't had any issues since.  So, someone at MS knows the fix or has a very good idea about it.  

    Log the support ticket, take their phone call when they reach out and do a screen share with them to show what is happening.

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  3. Anonymous
    2020-11-18T15:21:54+00:00

    T Noonan reported the fix on October 5, 2020.   I tested it on my 2020 MACBOOK Air - and this works.  You need to do the following (courtesy T Noonan).

    I'd recommend opening up a support ticket.  It took about three weeks of going round and round with screen shares with some of the MS support engineers to show them what was happening.  Luckily, the issue was repeatable.

    Ultimately they said they were able to clean something out on the backend, hence the need for a support ticket.  My support ticket number was 21663983.  Locally I had to do the following.

    Uninstall Teams client

    Completely empty your trash

    Open terminal and run the following remove commands.

    rm -rf ~/Library/Application Support/Microsoft/Teams/Application Cache/Cache

    rm -rf ~/Library/Application Support/Microsoft/Teams/blob_storage

    rm -rf ~/Library/Application Support/Microsoft/Teams/Cache

    Reinstall client

    I did this with whatever voodoo they did on the backend....I think what they did fixed it honestly.  They were adamant that I completely empty the trash bin on the last try.  I had gone through uinstall/reinstall a hundred times up until then.

    But again, I don't think any of it would have been resolved had I not opened the support ticket.

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  4. Anonymous
    2020-11-18T15:08:41+00:00

    When is the fix going to come????

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  5. Anonymous
    2020-11-18T14:59:24+00:00

    Now I have to use the web version of Teams instead of the app... work well...

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