MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-02-09T09:36:18+00:00

    MacBook Air M1 doesn’t have a fan...

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  2. Anonymous
    2021-02-09T09:26:50+00:00

    I figured out, it is the background image that causes this issue. When switched off, I do not see the issue again.

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  3. Anonymous
    2021-02-09T09:23:20+00:00

    I have tested teams with a new mac book air M1, 5 to 10 times faster than my previous macbook pro 2014 intel I7 2,3 Ghz.

    it was the last version of Teams.

    It's the first time I heard the fan, the first time I see my new computer on the knees, laging, and one time, after 20 minutes. freezing. I had to restart. The last hours as a teacher, i was anxious about other bugs. Fan was working all the day, 7 hours of teams meeting with students. Very offen, i had to shutdown and restart my cam because my picture was freezing, after a screen share.  

    with zoom or meets, everything work well fine easy, fast. 

    and with teams eveythings is complicated. Where is the window, where is this function, how to... 

    It's a shame.

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  4. Anonymous
    2021-02-09T08:54:02+00:00

    I think the answer is to switch to Zoom, or buy a window$ laptop :)

    Ive noticed this too, Teams performance is poor, video laggy and poor quality and yet its hogging 65-85% of my CPU.

    Not sure M$oft care tbh

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  5. Anonymous
    2021-02-02T12:55:07+00:00

    This is crazy that this issue is not fixed after this many years

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    6 people found this answer helpful.
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