MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.

0 comments No comments

218 answers

Sort by: Newest
  1. Anonymous
    2021-02-13T02:49:12+00:00

    I now have a brand new Air M1 / 16GB DRAM.   This one purs.  Uses about 20% CPU and about 30% GPU.  New airs have no fan so no issues there.  Device is cool to touch.  It could be the 16GB DRAM. My september 2020 i5 had 8GB DRAm and it would grt crushed by teams with the inability to open other windows or multitask on attached LCD monitor.  I also think the 2020 i5 was being streased by driving the attached monitor.  Try and run with nuat the MAC and detach HDMI second screen ( especially on intel ).

    Was this answer helpful?

    2 people found this answer helpful.
    0 comments No comments
  2. Anonymous
    2021-02-12T14:04:34+00:00

    for me directly ! 2 seconds

    Was this answer helpful?

    0 comments No comments
  3. Anonymous
    2021-02-11T14:20:10+00:00

    Fan full blast even on an M1 Macbook Pro?? Typically after how long in a video call do you get fan noise?

    Was this answer helpful?

    0 comments No comments
  4. Anonymous
    2021-02-11T13:09:43+00:00

    This is still an issue in 2021.

    On a Macbook Pro M1 2020

    Was this answer helpful?

    0 comments No comments
  5. Anonymous
    2021-02-09T09:46:30+00:00

    You are right but i heard something like !!!! I don't know what it was but then I crashed ! You're right !!! It's incredible !

    Was this answer helpful?

    0 comments No comments