MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-03-08T14:04:39+00:00

    Hi! It´s NOT a working fix on my Macbook Air 2018 with Mojave. My Teams meeting are more of fan meeting...

    Håkan from Sweden

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  2. Anonymous
    2021-03-05T15:12:36+00:00

    I've been having the same issue for months and today I think it's finally resolved! :)

    It might be a workaround only but I've just tuned off GPU hardware acceleration on Teams and now I am using it incredibly smooth on Macbook Pro 2017 Big Sur (11.2.2). No side effects and CPU/memory usage down to normal.

    How to disable GPU hardware acceleration and animations.

    • Click the user profile picture and then Settings.
    • In the Settings window, check Disable GPU hardware acceleration and Turn off animations.
    • Close and restart Microsoft Teams

    Be happy!

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  3. Anonymous
    2021-03-05T05:17:34+00:00

    Hi,

    It's almost a year later and this is still a serious problem. I'm finding the Renderer Helper is using up to 120% of CPU!

    Has more progress been made on this?

    Thanks,

    Brandon

    NO, I Reset my macbook and now I not install Teams. I wait that this problem will resolve.

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  4. Anonymous
    2021-03-05T00:55:47+00:00

    Hi,

    It's almost a year later and this is still a serious problem. I'm finding the Renderer Helper is using up to 120% of CPU!

    Has more progress been made on this?

    Thanks,

    Brandon

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  5. Anonymous
    2021-03-04T18:23:29+00:00

    It's like: My Chevy engine is overheating. The Chevy customer service says "Try the bike provided in the trunk"

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