Microsoft Teams | Microsoft Teams for business | Other
Additional features, settings, or issues not covered by specific Microsoft Teams categories
It has worked for me! Awesome, thank you very much!!!
MS Teams Helper using up >100% of CPU MacBook
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.
Many thanks in advance.
Microsoft Teams | Microsoft Teams for business | Other
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
218 answers
Sort by: Newest
-
Anonymous
2021-06-17T07:32:12+00:00 -
Anonymous
2021-06-16T17:08:52+00:00 You need to enable screen recording in order to share your screen.
BTW: In my case, high CPU usage only appears if I share my screen.
Any news about this problem?
Regards,
Gunnar
-
Anonymous
2021-06-16T02:10:01+00:00 Early days, but seems to have worked for me as well...
Noting, I had to do the full process - just disabling Screen Recorder access for Teams didn't help. I had to go re-enable it again.
-
Anonymous
2021-06-15T22:38:14+00:00 Not sure if anybody mentioned this throughout this thread, I was experiencing high cpu usage with the microsoft teams helper (renderer) process. Was able to mitigate by disabling Teams' screen recording access. Restarted Teams then reenabled the screen recording permission and restarted the app again.
Yes!!!! that's fixed it for me. Thanks, Mung28. !!!!!!!
-
Anonymous
2021-06-15T20:41:18+00:00 Not sure if anybody mentioned this throughout this thread, I was experiencing high cpu usage with the microsoft teams helper (renderer) process. Was able to mitigate by disabling Teams' screen recording access. Restarted Teams then reenabled the screen recording permission and restarted the app again.