MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2022-03-22T14:33:35+00:00

    Teams worked for about 2 years on my Macbook without any problems. 2 weeks ago it started with the issues described here. On a call, the renderer takes about 100% CPU and the call UI becomes unusable. The rest of the application is very slow then.

    It is impossible to mute or do anything else. Closing the call restores the old behavior and I can work again. The main Teams application runs okay.

    At the moment I use the workaround using the browser app instead.

    GPU acceleration is disabled, the turbo boost switcher is running and of course I deleted the caches and even re-installed the app.

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  2. Anonymous
    2022-03-15T16:03:11+00:00

    I spoke with Satya Nadella and he recommends increasing your CPU power 10X. Teams will only use 9.7% CPU after this upgrade and you'll be much more satisfied with your overall computing experience.

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  3. Anonymous
    2022-03-15T15:54:13+00:00

    Clearly hasn't been fixed then. 2022 and it's still using 97% CPU on a call with 3 people.

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  4. Anonymous
    2022-02-07T07:01:45+00:00

    i am on 12.2 , dont know if that matters

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  5. Anonymous
    2022-02-06T20:17:44+00:00

    Edge runs like **** as well on my Monterey. It does the same thing as Teams. Chrome no issues.

    I see the post below 12.1 may be a fix. Will check that out next.

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