Microsoft Teams | Microsoft Teams for business | Other
Additional features, settings, or issues not covered by specific Microsoft Teams categories
its not any better so far with my M2 MacBook Air/
MS Teams Helper using up >100% of CPU MacBook
![](data:image/svg+xml, %3Csvg xmlns='http://www.w3.org/2000/svg' height='64' class='font-weight-bold' style='font: 600 30.11764705882353px "SegoeUI", Arial' width='64'%3E%3Ccircle fill='hsl(128, 8%, 22%)' cx='32' cy='32' r='32' /%3E%3Ctext x='50%25' y='55%25' dominant-baseline='middle' text-anchor='middle' fill='%23FFF' %3EA%3C/text%3E%3C/svg%3E)
Anonymous
Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.
Many thanks in advance.
Microsoft Teams | Microsoft Teams for business | Other
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
218 answers
Sort by: Newest
-
Anonymous
2023-11-21T16:59:23+00:00 -
Anonymous
2023-10-25T11:53:03+00:00 just an update for the people encountering the problem on Mac (apparently M1/M2):
In the classic teams, you could rename the node_module to make it work (previous posting of me).
In the "New Teams" this trick doesn't work anymore, but it has exactly the same problem.
I solved it by going to Mac's "System Settings", "Privacy & Security", "Input Monitoring" and making sure, that it is disabled for Teams. So far I did not encounter any missing functionality because of it, but instead I can keep using my Roccat Kone mouse.
-
Anonymous
2023-09-20T09:26:46+00:00 Hi !
Unfortunatly, I don't have a Roccat mouse pluged to unplug to make Teams works better T_T
Years of Slack without an issue, 2 months of Teams and countless of bugs... (not mentioning dozens of bugs in outlook, sharepoint, ...)
I remember a time when Microsoft was great, it was with Windows XP, make Windows great again... plz...
-
Anonymous
2023-05-15T10:53:11+00:00 I had to deal with this issue for months! Today reading this message I figured out that the issue was a lot more severe when I was working at home rather than when I was working in the office, and guess what? At home I have a Roccat gaming mouse!
Renamed the file as you suggested and now Teams it's a lot smoother (it still has an absurd amount of CPU utilization for what it does, but it's definitely better and definitely usable).
Thank you very much, I would have never though that the issue could be related to my Roccat Mouse.
-
Anonymous
2023-04-05T05:08:03+00:00 Issue still exists. Can it be resolved?