MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2020-11-06T16:26:35+00:00

    Hi Dr JPH,

    We have noticed this issue Microsoft Team Helper takes certain amount of CPU for mac, we will continue investigating this issue and seeking help for our related team.

    Once we get any information, we will let you know as soon as possible. Current if it is acceptable, we would like to suggest using the Teams web, which you can login through http://teams.microsoft.com/ 

    Let me know if you still need any assistance.

    Yours Sincerely,

    George

    That was a really nice answer George. Congratulations and thanks,

    Are there any new news about when this bug will get fixed?

    Thanks,

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  2. Anonymous
    2020-10-01T20:00:26+00:00

    I am entirely stunned as MS is unable to solve such an important problem for its users on the Mac platform. In my case, I am using a MacBook Air 2020 Core i7 16GB RAM, and I am struggling to use MS Teams Meetings because of the MS Teams Helper.

    I see that the problem has been going on for months or years, and nobody does anything about it. You should apologize to the Apple user community.

    I'm required to use third-party apps like Turbo Boost Switcher Pro to manage my CPU when I use MS Teams Meetings. This is embarrassing!

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  3. Anonymous
    2020-09-24T07:45:16+00:00

    I would also highly recommend disabling the "new meeting experience" mode under the settings --> general, in case you have it enabled. The latest version is extremely slow even on the MB Pro 16 if that's enabled making the video calls run in slow motion... (at least on my end!).

    Once disabled it's at least usable.

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  4. Anonymous
    2020-09-08T17:27:23+00:00

    Same issue here:

    2015 Macbook Pro (Retina) 2.7 GHz Dual-Core Intel Core i5. macOS Catalina

    Intel 1536 MB Teams 1.3.00.18164.

    Off Video-Call

    On Video-call

    *Not shown on screen %GPU showing 0.7

    On Video-Call (Graphics acceleration OFF)

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  5. Anonymous
    2020-08-13T15:19:36+00:00

    This problem is driving me crazy. Seems worse than it used to be. Any video call I take part off on MS Teams makes my fans kick on to be super loud and my microphone picks it up. Would love to see a fix for this.

    Machine specs:

    MacBook Pro (16-inch, 2019)

    2.4 GHz 8-core Intel Core i9

    64 GB 2667 MHz DDR4

    AMD Radeon Pro 5500M 8 GB

    Teams Version: 1.3.00.18164 (updated on 08/12/2020)

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