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I renamed my teams to slack.exe and is working better now.
MS Teams Helper using up >100% of CPU MacBook
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Anonymous
Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.
Many thanks in advance.
Microsoft Teams | Microsoft Teams for business | Other
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
218 answers
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Anonymous
2022-12-09T14:04:29+00:00 -
Anonymous
2022-06-15T09:19:08+00:00 2 YEARS!!!!!
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Anonymous
2021-07-08T11:47:16+00:00 I'm using MS-Teams 1.4.00.11161 on MacBookPro on macOS Big Sur (15-inch, 2016). I've installed Turbo Boost Switcher.
Unfortunately nothing is working. Whatever I do, when in a MS-Teams meeting the fan goes crazy.
It doesn't happen with any other program.
Microsoft and/or Apple, please get this resolved. I'm reading about this problem from already a year back.
Can you please fix this as MacBook are everywhere and MSTeams is everywhere and most likely thousands of people are suffering this issue.
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Anonymous
2020-11-18T15:21:54+00:00 T Noonan reported the fix on October 5, 2020. I tested it on my 2020 MACBOOK Air - and this works. You need to do the following (courtesy T Noonan).
I'd recommend opening up a support ticket. It took about three weeks of going round and round with screen shares with some of the MS support engineers to show them what was happening. Luckily, the issue was repeatable.
Ultimately they said they were able to clean something out on the backend, hence the need for a support ticket. My support ticket number was 21663983. Locally I had to do the following.
Uninstall Teams client
Completely empty your trash
Open terminal and run the following remove commands.
rm -rf ~/Library/Application Support/Microsoft/Teams/Application Cache/Cache
rm -rf ~/Library/Application Support/Microsoft/Teams/blob_storage
rm -rf ~/Library/Application Support/Microsoft/Teams/Cache
Reinstall client
I did this with whatever voodoo they did on the backend....I think what they did fixed it honestly. They were adamant that I completely empty the trash bin on the last try. I had gone through uinstall/reinstall a hundred times up until then.
But again, I don't think any of it would have been resolved had I not opened the support ticket.
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Anonymous
2020-09-23T21:36:31+00:00 The Mac app just received a significant update this week, but this new version seems to be even more resource intensive than the last one.
I may have stumbled upon a fix... when I use Teams in fullscreen mode, the CPU utilization goes way down and the fans are much quieter. But when the window is not maximized, the Teams Helper app remains at 200%-300% CPU use. Anyone else find this behaviour?
Using a 2020 MacBook Air.