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Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.
Many thanks in advance.
Additional features, settings, or issues not covered by specific Microsoft Teams categories
Locked Question. This question was migrated from the Microsoft Support Community. You can vote on whether it's helpful, but you can't add comments or replies or follow the question.
For all of you investing in new M1 PRO/MAX h/w (I have the latter), Teams work's far better than Windows and the fans are hardly on during VCs and the Mac is smooth running.
It's likely got nothing to do with MacOS - the operating system is capable of running video chat in an efficient way. Just look at all the other similar apps which run fine - Zoom, Skype, Hangouts, etc.
The issue looks to be with the implementation of the video chat in Teams. It could be an issue with Electron, which is the framework on which Teams is built. Or it could be in an issue with the Teams implementation of it. Either way, I am hopeful it's fixable in a future Teams release.
In the meantime I've had to splurge on an external graphics card for my MacBook Pro, which has eliminated the performance problems Teams was causing every time a video call was launched. <-this actually works. That said, one shouldn't have to buy a high end gaming GPU just to run their work chat software.
Pff I was hoping it was solved with the update. I guess it's the update from M'soft Teams that needs to get the update.
Can anybody tell me why that is not happening, while there are so many complaints?????
Still a huge issue, and no good replies from Microsoft at all...typical.
We'll keep pointing our organization at something else I guess.
And still with 11.5.2 not ok!