MS Teams Helper using up >100% of CPU MacBook

Anonymous
2020-05-22T10:17:30+00:00

Since the latest update of MS Teams (current version 1.3.00.9271 updated on 07/05/20) on a MacBook (early 2015), every time I now join a Teams call, the Microsoft Teams Helper is using >100% of CPU and causing the laptop to overheat. I have disabled the GPU acceleration as seen on some other message boards but this has no impact, and could do with a fix for this ASAP.

Many thanks in advance.

Microsoft Teams | Microsoft Teams for business | Other

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  1. Anonymous
    2021-06-15T22:38:14+00:00

    Not sure if anybody mentioned this throughout this thread, I was experiencing high cpu usage with the microsoft teams helper (renderer) process. Was able to mitigate by disabling Teams' screen recording access. Restarted Teams then reenabled the screen recording permission and restarted the app again.

    Yes!!!! that's fixed it for me. Thanks, Mung28. !!!!!!!

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  2. Anonymous
    2021-06-15T06:56:13+00:00

    I have resorted to using the Microsoft Edge browser for macOS, launching Teams via URL (https://teams.microsoft.com) then copying and pasting any Teams meeting URLs from Outlook into a second browser tab after authentication. Select cancel when it tries to launch the Teams app. Then select use Edge browser for meeting. Works flawlessly. However you do lose some functionality like virtual backgrounds and some of the attendee video layouts. You can screen share and change audio/video configurations like the app. Just be sure to go into your macOS security settings and allow the Edge browser to use your camera and microphone as well as privacy settings to allow for sharing your desktop and/or apps. Once it's setup it works well and uses almost no system resources. At least Microsoft got it right with their browser. Have to say, I actually like Edge on the Mac and it also has most of the same plugins that Chrome does. Which is a bonus as Chrome is nearly as bad with system resources nowadays.

    Good luck!

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  3. Anonymous
    2021-05-24T08:22:20+00:00

    Yes, this really is bothersome. My computer grinds to a stop when I launch Teams, and it uses up 131% of my CPU (!). I considered buying a new computer, but realised after reading from you guys that it's not the computer that is bad.

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  4. Anonymous
    2021-05-11T01:02:03+00:00

    Im running 1.4.00.8872. It was last updated on 27/4/21.

    Sadly no change.

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  5. Anonymous
    2021-05-11T00:42:51+00:00

    My impression is that Teams 1.4.00.7175 is considerably better. It still makes my fans spin up, but it doesn't seem to make the rest of the system slow to a crawl. Does anyone else have the same experience?

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